The document contains agent-facing Smart Reply entries.
ArticleSuggestion
The entire document content as a whole can be used for query results.
Only for Contact Center Solutions on Dialogflow.
ExtractiveQa
Documents for which unstructured text is extracted and used for
question answering.
Faq
The document content contains question and answer pairs as either HTML or
CSV. Typical FAQ HTML formats are parsed accurately, but unusual formats
may fail to be parsed.
CSV must have questions in the first column and answers in the second,
with no header. Because of this explicit format, they are always parsed
accurately.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eThis page lists various versions of the \u003ccode\u003eGoogle.Cloud.Dialogflow.V2.Document.Types.KnowledgeType\u003c/code\u003e resource, with version 4.26.0 being the latest.\u003c/p\u003e\n"],["\u003cp\u003eThe listed versions range from 3.2.0 up to the most recent version of 4.26.0 for the \u003ccode\u003eKnowledgeType\u003c/code\u003e resource.\u003c/p\u003e\n"],["\u003cp\u003e\u003ccode\u003eKnowledgeType\u003c/code\u003e is an enumeration that defines the different types of knowledge a document can represent, such as \u003ccode\u003eAgentFacingSmartReply\u003c/code\u003e, \u003ccode\u003eArticleSuggestion\u003c/code\u003e, \u003ccode\u003eExtractiveQa\u003c/code\u003e, \u003ccode\u003eFaq\u003c/code\u003e, and \u003ccode\u003eUnspecified\u003c/code\u003e.\u003c/p\u003e\n"],["\u003cp\u003eThe namespace for \u003ccode\u003eKnowledgeType\u003c/code\u003e is \u003ccode\u003eGoogle.Cloud.Dialogflow.V2\u003c/code\u003e, which can be found within the \u003ccode\u003eGoogle.Cloud.Dialogflow.V2.dll\u003c/code\u003e assembly.\u003c/p\u003e\n"],["\u003cp\u003eEach version listed provides a link to its associated documentation located on the domain \u003ccode\u003e/dotnet/docs/reference/Google.Cloud.Dialogflow.V2/\u003c/code\u003e.\u003c/p\u003e\n"]]],[],null,[]]
