The document contains agent-facing Smart Reply entries.
ArticleSuggestion
The entire document content as a whole can be used for query results.
Only for Contact Center Solutions on Dialogflow.
ExtractiveQa
Documents for which unstructured text is extracted and used for
question answering.
Faq
The document content contains question and answer pairs as either HTML or
CSV. Typical FAQ HTML formats are parsed accurately, but unusual formats
may fail to be parsed.
CSV must have questions in the first column and answers in the second,
with no header. Because of this explicit format, they are always parsed
accurately.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eThis page provides documentation for the \u003ccode\u003eDocument.Types.KnowledgeType\u003c/code\u003e enum within the Google Cloud Dialogflow V2 API, covering versions from 3.2.0 up to the latest version, 4.26.0.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eDocument.Types.KnowledgeType\u003c/code\u003e enum defines the type of content a document holds, with specific fields including \u003ccode\u003eAgentFacingSmartReply\u003c/code\u003e, \u003ccode\u003eArticleSuggestion\u003c/code\u003e, \u003ccode\u003eExtractiveQa\u003c/code\u003e, \u003ccode\u003eFaq\u003c/code\u003e, and \u003ccode\u003eUnspecified\u003c/code\u003e.\u003c/p\u003e\n"],["\u003cp\u003eThe documentation details the purpose of each \u003ccode\u003eKnowledgeType\u003c/code\u003e field, for instance, \u003ccode\u003eFaq\u003c/code\u003e indicates the document contains question and answer pairs, and \u003ccode\u003eExtractiveQa\u003c/code\u003e means unstructured text is extracted for answering questions.\u003c/p\u003e\n"],["\u003cp\u003eThe current page details documentation for version 4.12.0.\u003c/p\u003e\n"],["\u003cp\u003eThe namespace of the enum is \u003ccode\u003eGoogle.Cloud.Dialogflow.V2\u003c/code\u003e.\u003c/p\u003e\n"]]],[],null,[]]
