The document contains agent-facing Smart Reply entries.
ArticleSuggestion
The entire document content as a whole can be used for query results.
Only for Contact Center Solutions on Dialogflow.
ExtractiveQa
Documents for which unstructured text is extracted and used for
question answering.
Faq
The document content contains question and answer pairs as either HTML or
CSV. Typical FAQ HTML formats are parsed accurately, but unusual formats
may fail to be parsed.
CSV must have questions in the first column and answers in the second,
with no header. Because of this explicit format, they are always parsed
accurately.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eThis webpage provides reference documentation for the \u003ccode\u003eDocument.Types.KnowledgeType\u003c/code\u003e enum in the Google Cloud Dialogflow v2 API, with version 4.26.0 being the latest.\u003c/p\u003e\n"],["\u003cp\u003eThe content includes documentation for a range of versions, from 3.2.0 to 4.26.0, of the \u003ccode\u003eKnowledgeType\u003c/code\u003e enum.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eKnowledgeType\u003c/code\u003e enum defines the type of document content, which includes options such as \u003ccode\u003eAgentFacingSmartReply\u003c/code\u003e, \u003ccode\u003eArticleSuggestion\u003c/code\u003e, \u003ccode\u003eExtractiveQa\u003c/code\u003e, \u003ccode\u003eFaq\u003c/code\u003e, and \u003ccode\u003eUnspecified\u003c/code\u003e.\u003c/p\u003e\n"],["\u003cp\u003eThe documentation specifies the \u003ccode\u003eGoogle.Cloud.Dialogflow.V2\u003c/code\u003e namespace and the \u003ccode\u003eGoogle.Cloud.Dialogflow.V2.dll\u003c/code\u003e assembly for this enum.\u003c/p\u003e\n"],["\u003cp\u003eThe documentation provides descriptions for each field within the \u003ccode\u003eKnowledgeType\u003c/code\u003e enum, detailing the characteristics and use cases of each type of knowledge content.\u003c/p\u003e\n"]]],[],null,[]]
