The document contains agent-facing Smart Reply entries.
ArticleSuggestion
The entire document content as a whole can be used for query results.
Only for Contact Center Solutions on Dialogflow.
ExtractiveQa
Documents for which unstructured text is extracted and used for
question answering.
Faq
The document content contains question and answer pairs as either HTML or
CSV. Typical FAQ HTML formats are parsed accurately, but unusual formats
may fail to be parsed.
CSV must have questions in the first column and answers in the second,
with no header. Because of this explicit format, they are always parsed
accurately.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eThis page provides reference documentation for the \u003ccode\u003eDocument.Types.KnowledgeType\u003c/code\u003e enum in the Google Cloud Dialogflow v2 API, detailing the various types of knowledge that a document can contain.\u003c/p\u003e\n"],["\u003cp\u003eThe available knowledge types for documents include \u003ccode\u003eAgentFacingSmartReply\u003c/code\u003e, \u003ccode\u003eArticleSuggestion\u003c/code\u003e, \u003ccode\u003eExtractiveQa\u003c/code\u003e, \u003ccode\u003eFaq\u003c/code\u003e, and \u003ccode\u003eUnspecified\u003c/code\u003e, each serving a distinct purpose in the Dialogflow context.\u003c/p\u003e\n"],["\u003cp\u003eThe documentation is available across multiple versions of the Google.Cloud.Dialogflow.V2 package, ranging from version 3.2.0 to the latest 4.26.0.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eDocument.Types.KnowledgeType\u003c/code\u003e is found in the \u003ccode\u003eGoogle.Cloud.Dialogflow.V2\u003c/code\u003e namespace, within the \u003ccode\u003eGoogle.Cloud.Dialogflow.V2.dll\u003c/code\u003e assembly.\u003c/p\u003e\n"]]],[],null,[]]
