The document contains agent-facing Smart Reply entries.
ArticleSuggestion
The entire document content as a whole can be used for query results.
Only for Contact Center Solutions on Dialogflow.
ExtractiveQa
Documents for which unstructured text is extracted and used for
question answering.
Faq
The document content contains question and answer pairs as either HTML or
CSV. Typical FAQ HTML formats are parsed accurately, but unusual formats
may fail to be parsed.
CSV must have questions in the first column and answers in the second,
with no header. Because of this explicit format, they are always parsed
accurately.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eThis webpage provides reference documentation for the \u003ccode\u003eGoogle.Cloud.Dialogflow.V2.Document.Types.KnowledgeType\u003c/code\u003e enum, detailing its various versions from 3.2.0 to the latest 4.26.0.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eKnowledgeType\u003c/code\u003e enum, found within the Google Cloud Dialogflow v2 API, defines the type of content a document contains.\u003c/p\u003e\n"],["\u003cp\u003eThe different \u003ccode\u003eKnowledgeType\u003c/code\u003e fields include \u003ccode\u003eAgentFacingSmartReply\u003c/code\u003e, \u003ccode\u003eArticleSuggestion\u003c/code\u003e, \u003ccode\u003eExtractiveQa\u003c/code\u003e, \u003ccode\u003eFaq\u003c/code\u003e, and \u003ccode\u003eUnspecified\u003c/code\u003e, each representing a distinct type of document content.\u003c/p\u003e\n"],["\u003cp\u003eThe document describes the format and usage of each \u003ccode\u003eKnowledgeType\u003c/code\u003e, for example, the \u003ccode\u003eFaq\u003c/code\u003e field which supports question and answer pairs in HTML or CSV formats.\u003c/p\u003e\n"]]],[],null,[]]
