The document contains agent-facing Smart Reply entries.
ArticleSuggestion
The entire document content as a whole can be used for query results.
Only for Contact Center Solutions on Dialogflow.
ExtractiveQa
Documents for which unstructured text is extracted and used for
question answering.
Faq
The document content contains question and answer pairs as either HTML or
CSV. Typical FAQ HTML formats are parsed accurately, but unusual formats
may fail to be parsed.
CSV must have questions in the first column and answers in the second,
with no header. Because of this explicit format, they are always parsed
accurately.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eThis page provides reference documentation for the \u003ccode\u003eGoogle.Cloud.Dialogflow.V2.Document.Types.KnowledgeType\u003c/code\u003e enum within the Google Cloud Dialogflow v2 API, with version 4.26.0 being the latest.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eKnowledgeType\u003c/code\u003e enum defines the type of content a document holds, such as \u003ccode\u003eAgentFacingSmartReply\u003c/code\u003e, \u003ccode\u003eArticleSuggestion\u003c/code\u003e, \u003ccode\u003eExtractiveQa\u003c/code\u003e, \u003ccode\u003eFaq\u003c/code\u003e, and \u003ccode\u003eUnspecified\u003c/code\u003e.\u003c/p\u003e\n"],["\u003cp\u003eThe page lists the different versions of the API, from version 4.26.0 down to 3.2.0, each with a corresponding link to its documentation.\u003c/p\u003e\n"],["\u003cp\u003eEach version of the API contains the different \u003ccode\u003eKnowledgeType\u003c/code\u003e options with a description of what they represent.\u003c/p\u003e\n"],["\u003cp\u003eThe documentation outlines the structure for \u003ccode\u003eFaq\u003c/code\u003e type documents, specifying the need for question and answer pairs in HTML or CSV formats.\u003c/p\u003e\n"]]],[],null,[]]
