After you order your Cross-Cloud Interconnect connections, order
your Alibaba Cloud Express Connect ports.
Order Express Connect ports
For each of your Cross-Cloud Interconnect connections, you need
an Express Connect port.
Console
Log in to the Alibaba Cloud Express Connect console.
On the Express Connect page, click Create Physical Connection.
For Region, select the city that you want to connect to by
choosing one of the following in the Connectivity Provider menu:
For the China (Hong Kong) region, select Other (Chinese Mainland).
For all other regions, select
Connectivity Provider Outside Chinese Mainland.
For Access Point, select the Alibaba Cloud name for the remote location.
For Port Type, select 10 GE Single-Mode Optical Port.
Leave Redundant Physical Connection ID empty when ordering the
primary port. You will set it when ordering the redundant port.
Check the box that you have read and understood the billing rules.
Click OK to place the order.
Repeat the same process when ordering the redundant port. However, for the
second port, set the Redundant Physical Connection ID menu to the primary
port that you previously ordered.
Wait a few minutes for the ports to be allocated.
After the port is allocated, click Apply for LOA.
For Company Name, enter Google Cloud.
For Construction Company that Enters Data Centers of Alibaba Cloud,
enter Google Cloud.
For Leased Line Type, select Fiber Connection.
For Construction Schedule, select the date tomorrow.
For Leased Line Bandwidth in Mbps, enter 10000.
The menu requires that you enter information for a field engineer
even though it is not used:
Click Add Field Engineer.
For Name, enter NotApplicable.
For Contact Information, enter your phone number.
For ID Number, enter Unknown colo facility.
For Gender, enter your gender.
Click OK.
On the page that appears, click OK.
Generate LOAs
For Google to provision your connection, it must have a letter of authorization
(LOA) for each of your Alibaba Cloud ports.
After you order the Express Connect port, the port waits for a review process
that can take between ten minutes and two business days. After review completes,
click the button to download the LOA document. If you are unable to download
an LOA document after two business days, open a support ticket.
Send the LOAs to Google
After you order your Cross-Cloud Interconnect connections, you
should receive confirmation email messages from Google. Each of these
messages includes instructions for sending your Alibaba Cloud LOAs to Google.
Now that you have the LOAs, do the following:
Decide which Alibaba Cloud Express Connect port must be connected to each
Cross-Cloud Interconnect connection.
Locate the LOA document for that port.
Respond to each of the Google emails, and attach the appropriate LOA
documents.
Make a note of the instructions that you provide to Google regarding which
Cross-Cloud Interconnect port connects to which Alibaba Cloud port.
You need this information later in the process when you configure your Alibaba
Cloud resources.
After you respond to both emails, Google sends you an email acknowledging
receipt of the LOAs.
Still later, after Google provisions your
Cross-Cloud Interconnect connections, you receive another set of
emails stating that the work is complete. At that point, Alibaba Cloud has not
yet provisioned the pigtail for the Express Connect port.
Click Confirm Delivery.
For Leased Line ID/Cable ID, enter the connection ticket ID that Google
provides you.
For ODF Port Specification, enter the Patch Panel information
from the LOA document that you previously downloaded.
Click OK.
Alibaba Cloud completes the pigtail connection within four business days.
Google tests your Cross-Cloud Interconnect once each day to check
for connection completion. After the connection is detected, Google sends an
email that your port is ready to use.
Check the status of your Trusted Cloud ports
Console
In the Trusted Cloud console, go to the Cloud Interconnect
Physical connections tab.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-25 UTC."],[],[],null,["# Order Alibaba Cloud ports\n\nAfter you order your Cross-Cloud Interconnect connections, order\nyour Alibaba Cloud Express Connect ports.\n| **Caution:** Use the following procedure twice---once to create the primary port and again to create the redundant port.\n\nOrder Express Connect ports\n---------------------------\n\nFor each of your Cross-Cloud Interconnect connections, you need\nan Express Connect port. \n\n### Console\n\n1. Log in to the Alibaba Cloud Express Connect console.\n2. On the **Express Connect** page, click **Create Physical Connection**.\n3. For **Region** , select the city that you want to connect to by\n choosing one of the following in the **Connectivity Provider** menu:\n\n - For the **China (Hong Kong)** region, select **Other (Chinese Mainland)**.\n - For all other regions, select **Connectivity Provider Outside Chinese Mainland**.\n4. For **Access Point**, select the Alibaba Cloud name for the remote location.\n\n5. For **Port Type** , select **10 GE Single-Mode Optical Port**.\n\n6. Leave **Redundant Physical Connection ID** empty when ordering the\n primary port. You will set it when ordering the redundant port.\n\n7. Check the box that you have read and understood the billing rules.\n\n8. Click **OK** to place the order.\n\n *Repeat the same process when ordering the redundant port* . However, for the\n second port, set the **Redundant Physical Connection ID** menu to the primary\n port that you previously ordered.\n\n Wait a few minutes for the ports to be allocated.\n9. After the port is allocated, click **Apply for LOA**.\n\n10. For **Company Name** , enter **Google Cloud**.\n\n11. For **Construction Company that Enters Data Centers of Alibaba Cloud** ,\n enter **Google Cloud**.\n\n12. For **Leased Line Type** , select **Fiber Connection**.\n\n13. For **Construction Schedule**, select the date tomorrow.\n\n14. For **Leased Line Bandwidth** in Mbps, enter **10000**.\n\n15. The menu requires that you enter information for a field engineer\n even though it is not used:\n\n 1. Click **Add Field Engineer**.\n 2. For **Name** , enter **NotApplicable**.\n 3. For **Contact Information**, enter your phone number.\n 4. For **ID Number** , enter **Unknown colo facility**.\n 5. For **Gender**, enter your gender.\n16. Click **OK**.\n\n17. On the page that appears, click **OK**.\n\nGenerate LOAs\n-------------\n\nFor Google to provision your connection, it must have a letter of authorization\n(LOA) for each of your Alibaba Cloud ports.\n\nAfter you order the Express Connect port, the port waits for a review process\nthat can take between ten minutes and two business days. After review completes,\nclick the button to download the LOA document. If you are unable to download\nan LOA document after two business days, open a support ticket.\n\nSend the LOAs to Google\n-----------------------\n\nAfter you order your Cross-Cloud Interconnect connections, you\nshould receive confirmation email messages from Google. Each of these\nmessages includes instructions for sending your Alibaba Cloud LOAs to Google.\nNow that you have the LOAs, do the following:\n\n1. Decide which Alibaba Cloud Express Connect port must be connected to each\n Cross-Cloud Interconnect connection.\n\n2. Locate the LOA document for that port.\n\n3. Respond to each of the Google emails, and attach the appropriate LOA\n documents.\n\nMake a note of the instructions that you provide to Google regarding which\nCross-Cloud Interconnect port connects to which Alibaba Cloud port.\nYou need this information later in the process when you configure your Alibaba\nCloud resources.\n\nAfter you respond to both emails, Google sends you an email acknowledging\nreceipt of the LOAs.\n\nStill later, after Google provisions your\nCross-Cloud Interconnect connections, you receive another set of\nemails stating that the work is complete. At that point, Alibaba Cloud has not\nyet provisioned the pigtail for the Express Connect port.\n\n1. Click **Confirm Delivery**.\n2. For **Leased Line ID/Cable ID**, enter the connection ticket ID that Google provides you.\n3. For **ODF Port Specification**, enter the Patch Panel information from the LOA document that you previously downloaded.\n4. Click **OK**.\n\nAlibaba Cloud completes the pigtail connection within four business days.\nGoogle tests your Cross-Cloud Interconnect once each day to check\nfor connection completion. After the connection is detected, Google sends an\nemail that your port is ready to use.\n\nCheck the status of your Google Cloud ports\n-------------------------------------------\n\n### Console\n\n1. In the Google Cloud console, go to the Cloud Interconnect\n **Physical connections** tab.\n\n [Go to Physical connections](https://console.cloud.google.com/hybrid/interconnects/list?tab=interconnects)\n2. Click the name of your Cross-Cloud Interconnect\n connection.\n\n3. On the **Interconnect details** page, locate the\n **Link circuit info** table.\n\n4. Check the **Receiving Optical Power** and the\n **Transmitting Optical Power** columns. The value in these columns\n should be **OK**."]]
