获取支持
获取 Google 支持套餐
Trusted Cloud by S3NS 提供多种支持套餐以满足不同的需要，例如全天候支持、电话支持以及技术支持经理对接。如需了解详情，请参阅 Cloud Customer Care。
为获取 Google 支持做好准备
在联系技术支持团队之前，请查看以下内容之一是否已针对您的疑问或问题给出了解决方案：
当您联系技术支持团队时，我们建议您准备好以下类型的信息：
通过 Trusted Cloud 控制台获取支持
您可以通过手机或聊天的方式与技术支持团队联系，并在 Trusted Cloud 控制台支持页面上找到其他支持选项。
如果您仍有疑问，请执行以下任一步骤：
- 在 Stack Overflow 上提问。
请使用标记
google-cloud-sql 来标注与 Cloud SQL for MySQL 相关的问题。该标志不仅会收到 Stack Overflow 社区的回复，还会收到监控该标志并提供非官方支持的 Google 工程师的反馈。
- 加入 google-cloud-sql-discuss Google 群组，讨论有关 Cloud SQL for MySQL 的问题。
- 您可以访问 Trusted CloudSlack 社区，讨论 Cloud SQL for MySQL 和其他 Trusted Cloud 产品。如果您尚未加入该社区，请使用此表单注册。
发布问题时，请提供以下内容：
- 问题说明（包括错误消息）。
- 您尝试执行的操作，例如管理操作或查询。
- 遇到此问题的时间和日期（包括时区）。
- 您用来与 Cloud SQL 进行交互的工具或库。
- 代码示例（如有）。
您还可以加入 google-cloud-sql-announce Google 群组，接收有关 Cloud SQL for MySQL 的公告。请向 google-cloud-sql-announce+subscribe@googlegroups.com 发送电子邮件进行订阅。
提交错误或功能请求
在 Cloud SQL for MySQL 文档中，点击页面右上角的“发送反馈”。该操作将打开一个反馈表单。您提交的意见将会由 Cloud SQL for MySQL 团队审阅。
如未另行说明，那么本页面中的内容已根据知识共享署名 4.0 许可获得了许可，并且代码示例已根据 Apache 2.0 许可获得了许可。有关详情，请参阅 Google 开发者网站政策。Java 是 Oracle 和/或其关联公司的注册商标。
最后更新时间 (UTC)：2025-09-03。
[[["易于理解","easyToUnderstand","thumb-up"],["解决了我的问题","solvedMyProblem","thumb-up"],["其他","otherUp","thumb-up"]],[["没有我需要的信息","missingTheInformationINeed","thumb-down"],["太复杂/步骤太多","tooComplicatedTooManySteps","thumb-down"],["内容需要更新","outOfDate","thumb-down"],["翻译问题","translationIssue","thumb-down"],["示例/代码问题","samplesCodeIssue","thumb-down"],["其他","otherDown","thumb-down"]],["最后更新时间 (UTC)：2025-09-03。"],[],[],null,["# Get support\n\n\u003cbr /\u003e\n\nMySQL \\| [PostgreSQL](/sql/docs/postgres/getting-support \"View this page for the PostgreSQL database engine\") \\| [SQL Server](/sql/docs/sqlserver/getting-support \"View this page for the SQL Server database engine\")\n\n\u003cbr /\u003e\n\nGet a Google support package\n----------------------------\n\nGoogle Cloud offers different support packages to meet different needs, such as 24/7\ncoverage, phone support, and access to a technical support manager. For more information,\nsee [Cloud Customer Care](/support).\n\n### Prepare for Google support\n\nBefore contacting technical support, see if your question or problem has\nalready been addressed in one of the following places:\n\n- [Known issues](/sql/docs/mysql/known-issues)\n- [Troubleshooting](/sql/docs/mysql/troubleshooting)\n- [FAQ](/sql/faq)\n- [Error messages](/sql/docs/mysql/error-messages)\n- [Diagnose issues](/sql/docs/mysql/diagnose-issues)\n\n\u003cbr /\u003e\n\nWhen you contact technical support, we recommend that you have the following\ntypes of information ready:\n\n- Your project ID and Cloud SQL instance name.\n- If your issue involves an error of any kind, [check the Cloud SQL logs](/sql/docs/mysql/logging#viewing_logs).Copy and save any resulting log entries that appear to be relevant to the time the problem occurred.\n\n Read the entries carefully. Error logs can be full of information,\n and often the root cause of the problem is hidden somewhere in the text.\n\nGet support through the Google Cloud console\n--------------------------------------------\n\nYou can contact technical support through phone or chat, and find other support\noptions on the [Google Cloud console support page](https://console.cloud.google.com/support).\n\nGet support from the community\n------------------------------\n\n- Search existing issues in the community forums [Stack Overflow](https://stackoverflow.com/questions/tagged/google-cloud-sql) and [google-cloud-sql-discuss](https://groups.google.com/forum/#!forum/google-cloud-sql-discuss).\n- Check the [public issue\n tracker for Cloud SQL](https://issuetracker.google.com/savedsearches/559773).\n\nIf you are still stuck, take one of the following steps:\n\n- Ask a question on [Stack Overflow](http://stackoverflow.com/questions/tagged/google-cloud-sql). Use the tag `google-cloud-sql` for questions about Cloud SQL for MySQL. This tag not only receives responses from the Stack Overflow community, but also from Google engineers, who monitor the tag and offer unofficial support.\n- Join the [google-cloud-sql-discuss](https://groups.google.com/forum/#!forum/google-cloud-sql-discuss) Google group to discuss Cloud SQL for MySQL issues.\n- Visit the Google Cloud [Slack community](https://googlecloud-community.slack.com/) to discuss Cloud SQL for MySQL and other Google Cloud products. If you haven't already joined, [use this form to sign up](https://join.slack.com/t/googlecloud-community/shared_invite/zt-2mz6i6j8l-qMC13DEg6FAtGMH4wVytTA).\n\nWhen posting your question, provide:\n\n- A description of your problem, including any error messages.\n- The operation you attempted, for example, an admin operation or query.\n- The time and date (including timezone) you encountered the problem.\n- The tool or library that you use to interact with Cloud SQL.\n- A code sample, if applicable and possible.\n\nYou can also join the\n[google-cloud-sql-announce](https://groups.google.com/forum/#!forum/google-cloud-sql-announce)\nGoogle group to receive announcements about Cloud SQL for MySQL. Subscribe via email with\n[google-cloud-sql-announce+subscribe@googlegroups.com](mailto:google-cloud-sql-announce+subscribe@googlegroups.com).\n\nFile bugs or feature requests\n-----------------------------\n\nFrom the Cloud SQL for MySQL documentation click \"Send feedback\" near the\ntop right of the page. This will open a feedback form. Your comments\nwill be reviewed by the Cloud SQL for MySQL team."]]
