Some or all of the information on this page might not apply to Cloud de Confiance by S3NS. See Differences from Google Cloud for more details.

Contact Center AI Insights v1 API - Class ContactCenterInsights.ContactCenterInsightsBase (2.2.1)

[BindServiceMethod(typeof(ContactCenterInsights), "BindService")]
public abstract class ContactCenterInsightsBase

Reference documentation and code samples for the Contact Center AI Insights v1 API class ContactCenterInsights.ContactCenterInsightsBase.

Base class for server-side implementations of ContactCenterInsights

Inheritance

Object > ContactCenterInsights.ContactCenterInsightsBase

Inherited Members

Object.GetHashCode()

Object.GetType()

Object.MemberwiseClone()

Object.ToString()

Namespace

Google.Cloud.ContactCenterInsights.V1

Assembly

Google.Cloud.ContactCenterInsights.V1.dll

Methods

BulkAnalyzeConversations(BulkAnalyzeConversationsRequest, ServerCallContext)

public virtual Task<Operation> BulkAnalyzeConversations(BulkAnalyzeConversationsRequest request, ServerCallContext context)

Analyzes multiple conversations in a single request.

Parameters
Name	Description
`request`	`BulkAnalyzeConversationsRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<Operation>`	The response to send back to the client (wrapped by a task).

CalculateIssueModelStats(CalculateIssueModelStatsRequest, ServerCallContext)

public virtual Task<CalculateIssueModelStatsResponse> CalculateIssueModelStats(CalculateIssueModelStatsRequest request, ServerCallContext context)

Gets an issue model's statistics.

Parameters
Name	Description
`request`	`CalculateIssueModelStatsRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<CalculateIssueModelStatsResponse>`	The response to send back to the client (wrapped by a task).

CalculateStats(CalculateStatsRequest, ServerCallContext)

public virtual Task<CalculateStatsResponse> CalculateStats(CalculateStatsRequest request, ServerCallContext context)

Gets conversation statistics.

Parameters
Name	Description
`request`	`CalculateStatsRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<CalculateStatsResponse>`	The response to send back to the client (wrapped by a task).

CreateAnalysis(CreateAnalysisRequest, ServerCallContext)

public virtual Task<Operation> CreateAnalysis(CreateAnalysisRequest request, ServerCallContext context)

Creates an analysis. The long running operation is done when the analysis has completed.

Parameters
Name	Description
`request`	`CreateAnalysisRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<Operation>`	The response to send back to the client (wrapped by a task).

CreateConversation(CreateConversationRequest, ServerCallContext)

public virtual Task<Conversation> CreateConversation(CreateConversationRequest request, ServerCallContext context)

Creates a conversation.

Parameters
Name	Description
`request`	`CreateConversationRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<Conversation>`	The response to send back to the client (wrapped by a task).

CreateIssueModel(CreateIssueModelRequest, ServerCallContext)

public virtual Task<Operation> CreateIssueModel(CreateIssueModelRequest request, ServerCallContext context)

Creates an issue model.

Parameters
Name	Description
`request`	`CreateIssueModelRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<Operation>`	The response to send back to the client (wrapped by a task).

CreatePhraseMatcher(CreatePhraseMatcherRequest, ServerCallContext)

public virtual Task<PhraseMatcher> CreatePhraseMatcher(CreatePhraseMatcherRequest request, ServerCallContext context)

Creates a phrase matcher.

Parameters
Name	Description
`request`	`CreatePhraseMatcherRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<PhraseMatcher>`	The response to send back to the client (wrapped by a task).

CreateView(CreateViewRequest, ServerCallContext)

public virtual Task<View> CreateView(CreateViewRequest request, ServerCallContext context)

Creates a view.

Parameters
Name	Description
`request`	`CreateViewRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<View>`	The response to send back to the client (wrapped by a task).

DeleteAnalysis(DeleteAnalysisRequest, ServerCallContext)

public virtual Task<Empty> DeleteAnalysis(DeleteAnalysisRequest request, ServerCallContext context)

Deletes an analysis.

Parameters
Name	Description
`request`	`DeleteAnalysisRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<Empty>`	The response to send back to the client (wrapped by a task).

DeleteConversation(DeleteConversationRequest, ServerCallContext)

public virtual Task<Empty> DeleteConversation(DeleteConversationRequest request, ServerCallContext context)

Deletes a conversation.

Parameters
Name	Description
`request`	`DeleteConversationRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<Empty>`	The response to send back to the client (wrapped by a task).

DeleteIssue(DeleteIssueRequest, ServerCallContext)

public virtual Task<Empty> DeleteIssue(DeleteIssueRequest request, ServerCallContext context)

Deletes an issue.

Parameters
Name	Description
`request`	`DeleteIssueRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<Empty>`	The response to send back to the client (wrapped by a task).

DeleteIssueModel(DeleteIssueModelRequest, ServerCallContext)

public virtual Task<Operation> DeleteIssueModel(DeleteIssueModelRequest request, ServerCallContext context)

Deletes an issue model.

Parameters
Name	Description
`request`	`DeleteIssueModelRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<Operation>`	The response to send back to the client (wrapped by a task).

DeletePhraseMatcher(DeletePhraseMatcherRequest, ServerCallContext)

public virtual Task<Empty> DeletePhraseMatcher(DeletePhraseMatcherRequest request, ServerCallContext context)

Deletes a phrase matcher.

Parameters
Name	Description
`request`	`DeletePhraseMatcherRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<Empty>`	The response to send back to the client (wrapped by a task).

DeleteView(DeleteViewRequest, ServerCallContext)

public virtual Task<Empty> DeleteView(DeleteViewRequest request, ServerCallContext context)

Deletes a view.

Parameters
Name	Description
`request`	`DeleteViewRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<Empty>`	The response to send back to the client (wrapped by a task).

DeployIssueModel(DeployIssueModelRequest, ServerCallContext)

public virtual Task<Operation> DeployIssueModel(DeployIssueModelRequest request, ServerCallContext context)

Deploys an issue model. Returns an error if a model is already deployed. An issue model can only be used in analysis after it has been deployed.

Parameters
Name	Description
`request`	`DeployIssueModelRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<Operation>`	The response to send back to the client (wrapped by a task).

ExportInsightsData(ExportInsightsDataRequest, ServerCallContext)

public virtual Task<Operation> ExportInsightsData(ExportInsightsDataRequest request, ServerCallContext context)

Export insights data to a destination defined in the request body.

Parameters
Name	Description
`request`	`ExportInsightsDataRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<Operation>`	The response to send back to the client (wrapped by a task).

GetAnalysis(GetAnalysisRequest, ServerCallContext)

public virtual Task<Analysis> GetAnalysis(GetAnalysisRequest request, ServerCallContext context)

Gets an analysis.

Parameters
Name	Description
`request`	`GetAnalysisRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<Analysis>`	The response to send back to the client (wrapped by a task).

GetConversation(GetConversationRequest, ServerCallContext)

public virtual Task<Conversation> GetConversation(GetConversationRequest request, ServerCallContext context)

Gets a conversation.

Parameters
Name	Description
`request`	`GetConversationRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<Conversation>`	The response to send back to the client (wrapped by a task).

GetIssue(GetIssueRequest, ServerCallContext)

public virtual Task<Issue> GetIssue(GetIssueRequest request, ServerCallContext context)

Gets an issue.

Parameters
Name	Description
`request`	`GetIssueRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<Issue>`	The response to send back to the client (wrapped by a task).

GetIssueModel(GetIssueModelRequest, ServerCallContext)

public virtual Task<IssueModel> GetIssueModel(GetIssueModelRequest request, ServerCallContext context)

Gets an issue model.

Parameters
Name	Description
`request`	`GetIssueModelRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<IssueModel>`	The response to send back to the client (wrapped by a task).

GetPhraseMatcher(GetPhraseMatcherRequest, ServerCallContext)

public virtual Task<PhraseMatcher> GetPhraseMatcher(GetPhraseMatcherRequest request, ServerCallContext context)

Gets a phrase matcher.

Parameters
Name	Description
`request`	`GetPhraseMatcherRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<PhraseMatcher>`	The response to send back to the client (wrapped by a task).

GetSettings(GetSettingsRequest, ServerCallContext)

public virtual Task<Settings> GetSettings(GetSettingsRequest request, ServerCallContext context)

Gets project-level settings.

Parameters
Name	Description
`request`	`GetSettingsRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<Settings>`	The response to send back to the client (wrapped by a task).

GetView(GetViewRequest, ServerCallContext)

public virtual Task<View> GetView(GetViewRequest request, ServerCallContext context)

Gets a view.

Parameters
Name	Description
`request`	`GetViewRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<View>`	The response to send back to the client (wrapped by a task).

IngestConversations(IngestConversationsRequest, ServerCallContext)

public virtual Task<Operation> IngestConversations(IngestConversationsRequest request, ServerCallContext context)

Imports conversations and processes them according to the user's configuration.

Parameters
Name	Description
`request`	`IngestConversationsRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<Operation>`	The response to send back to the client (wrapped by a task).

ListAnalyses(ListAnalysesRequest, ServerCallContext)

public virtual Task<ListAnalysesResponse> ListAnalyses(ListAnalysesRequest request, ServerCallContext context)

Lists analyses.

Parameters
Name	Description
`request`	`ListAnalysesRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<ListAnalysesResponse>`	The response to send back to the client (wrapped by a task).

ListConversations(ListConversationsRequest, ServerCallContext)

public virtual Task<ListConversationsResponse> ListConversations(ListConversationsRequest request, ServerCallContext context)

Lists conversations.

Parameters
Name	Description
`request`	`ListConversationsRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<ListConversationsResponse>`	The response to send back to the client (wrapped by a task).

ListIssueModels(ListIssueModelsRequest, ServerCallContext)

public virtual Task<ListIssueModelsResponse> ListIssueModels(ListIssueModelsRequest request, ServerCallContext context)

Lists issue models.

Parameters
Name	Description
`request`	`ListIssueModelsRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<ListIssueModelsResponse>`	The response to send back to the client (wrapped by a task).

ListIssues(ListIssuesRequest, ServerCallContext)

public virtual Task<ListIssuesResponse> ListIssues(ListIssuesRequest request, ServerCallContext context)

Lists issues.

Parameters
Name	Description
`request`	`ListIssuesRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<ListIssuesResponse>`	The response to send back to the client (wrapped by a task).

ListPhraseMatchers(ListPhraseMatchersRequest, ServerCallContext)

public virtual Task<ListPhraseMatchersResponse> ListPhraseMatchers(ListPhraseMatchersRequest request, ServerCallContext context)

Lists phrase matchers.

Parameters
Name	Description
`request`	`ListPhraseMatchersRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<ListPhraseMatchersResponse>`	The response to send back to the client (wrapped by a task).

ListViews(ListViewsRequest, ServerCallContext)

public virtual Task<ListViewsResponse> ListViews(ListViewsRequest request, ServerCallContext context)

Lists views.

Parameters
Name	Description
`request`	`ListViewsRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<ListViewsResponse>`	The response to send back to the client (wrapped by a task).

UndeployIssueModel(UndeployIssueModelRequest, ServerCallContext)

public virtual Task<Operation> UndeployIssueModel(UndeployIssueModelRequest request, ServerCallContext context)

Undeploys an issue model. An issue model can not be used in analysis after it has been undeployed.

Parameters
Name	Description
`request`	`UndeployIssueModelRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<Operation>`	The response to send back to the client (wrapped by a task).

UpdateConversation(UpdateConversationRequest, ServerCallContext)

public virtual Task<Conversation> UpdateConversation(UpdateConversationRequest request, ServerCallContext context)

Updates a conversation.

Parameters
Name	Description
`request`	`UpdateConversationRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<Conversation>`	The response to send back to the client (wrapped by a task).

UpdateIssue(UpdateIssueRequest, ServerCallContext)

public virtual Task<Issue> UpdateIssue(UpdateIssueRequest request, ServerCallContext context)

Updates an issue.

Parameters
Name	Description
`request`	`UpdateIssueRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<Issue>`	The response to send back to the client (wrapped by a task).

UpdateIssueModel(UpdateIssueModelRequest, ServerCallContext)

public virtual Task<IssueModel> UpdateIssueModel(UpdateIssueModelRequest request, ServerCallContext context)

Updates an issue model.

Parameters
Name	Description
`request`	`UpdateIssueModelRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<IssueModel>`	The response to send back to the client (wrapped by a task).

UpdatePhraseMatcher(UpdatePhraseMatcherRequest, ServerCallContext)

public virtual Task<PhraseMatcher> UpdatePhraseMatcher(UpdatePhraseMatcherRequest request, ServerCallContext context)

Updates a phrase matcher.

Parameters
Name	Description
`request`	`UpdatePhraseMatcherRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<PhraseMatcher>`	The response to send back to the client (wrapped by a task).

UpdateSettings(UpdateSettingsRequest, ServerCallContext)

public virtual Task<Settings> UpdateSettings(UpdateSettingsRequest request, ServerCallContext context)

Updates project-level settings.

Parameters
Name	Description
`request`	`UpdateSettingsRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<Settings>`	The response to send back to the client (wrapped by a task).

UpdateView(UpdateViewRequest, ServerCallContext)

public virtual Task<View> UpdateView(UpdateViewRequest request, ServerCallContext context)

Updates a view.

Parameters
Name	Description
`request`	`UpdateViewRequest` The request received from the client.
`context`	`ServerCallContext` The context of the server-side call handler being invoked.

Returns
Type	Description
`Task<View>`	The response to send back to the client (wrapped by a task).