public sealed class LiveAgentHandoff : IMessage<ResponseMessage.Types.LiveAgentHandoff>, IEquatable<ResponseMessage.Types.LiveAgentHandoff>, IDeepCloneable<ResponseMessage.Types.LiveAgentHandoff>, IBufferMessage, IMessage
Indicates that the conversation should be handed off to a live agent.
Dialogflow only uses this to determine which conversations were handed off
to a human agent for measurement purposes. What else to do with this signal
is up to you and your handoff procedures.
You may set this, for example:
In the [entry_fulfillment][google.cloud.dialogflow.cx.v3.Page.entry_fulfillment] of a [Page][google.cloud.dialogflow.cx.v3.Page] if
entering the page indicates something went extremely wrong in the
conversation.
In a webhook response when you determine that the customer issue can only
be handled by a human.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eThe \u003ccode\u003eLiveAgentHandoff\u003c/code\u003e class indicates when a conversation should be transferred to a human agent in the Dialogflow CX system.\u003c/p\u003e\n"],["\u003cp\u003eThis feature is used by Dialogflow to track conversations handed off to live agents but does not dictate the handoff process itself.\u003c/p\u003e\n"],["\u003cp\u003e\u003ccode\u003eLiveAgentHandoff\u003c/code\u003e can be implemented within a page's entry fulfillment or within a webhook response when human intervention is required.\u003c/p\u003e\n"],["\u003cp\u003eThe latest version of this content is version 2.23.0, with multiple previous versions also documented, dating back to 1.0.0.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eLiveAgentHandoff\u003c/code\u003e class contains a \u003ccode\u003eMetadata\u003c/code\u003e property of type \u003ccode\u003eStruct\u003c/code\u003e for custom information regarding the handoff, allowing for flexible usage.\u003c/p\u003e\n"]]],[],null,[]]
