public sealed class ResponseMessage.Types.LiveAgentHandoff : IMessage<ResponseMessage.Types.LiveAgentHandoff>, IEquatable<ResponseMessage.Types.LiveAgentHandoff>, IDeepCloneable<ResponseMessage.Types.LiveAgentHandoff>, IBufferMessage, IMessage
Reference documentation and code samples for the Dialogflow v3 API class ResponseMessage.Types.LiveAgentHandoff.
Indicates that the conversation should be handed off to a live agent.
Dialogflow only uses this to determine which conversations were handed off
to a human agent for measurement purposes. What else to do with this signal
is up to you and your handoff procedures.
You may set this, for example:
In the
[entry_fulfillment][google.cloud.dialogflow.cx.v3.Page.entry_fulfillment]
of a [Page][google.cloud.dialogflow.cx.v3.Page] if
entering the page indicates something went extremely wrong in the
conversation.
In a webhook response when you determine that the customer issue can only
be handled by a human.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eThis webpage provides documentation for the \u003ccode\u003eResponseMessage.Types.LiveAgentHandoff\u003c/code\u003e class within the Dialogflow v3 API, showing the reference documentation and code samples.\u003c/p\u003e\n"],["\u003cp\u003e\u003ccode\u003eLiveAgentHandoff\u003c/code\u003e indicates a conversation should be transferred to a live human agent, with Dialogflow utilizing this signal for measurement purposes.\u003c/p\u003e\n"],["\u003cp\u003eThe class can be implemented in various situations, including within the \u003ccode\u003eentry_fulfillment\u003c/code\u003e of a \u003ccode\u003ePage\u003c/code\u003e or through a webhook response, when human intervention is needed.\u003c/p\u003e\n"],["\u003cp\u003eThere are multiple versions of the documentation shown for the \u003ccode\u003eLiveAgentHandoff\u003c/code\u003e class, ranging from version \u003ccode\u003e1.0.0\u003c/code\u003e to the latest version, \u003ccode\u003e2.23.0\u003c/code\u003e, in descending order.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eLiveAgentHandoff\u003c/code\u003e class includes a metadata property that allows for custom data to be included for each handoff.\u003c/p\u003e\n"]]],[],null,[]]
