public sealed class ResponseMessage.Types.LiveAgentHandoff : IMessage<ResponseMessage.Types.LiveAgentHandoff>, IEquatable<ResponseMessage.Types.LiveAgentHandoff>, IDeepCloneable<ResponseMessage.Types.LiveAgentHandoff>, IBufferMessage, IMessage
Reference documentation and code samples for the Google Cloud Dialogflow v2beta1 API class ResponseMessage.Types.LiveAgentHandoff.
Indicates that the conversation should be handed off to a human agent.
Dialogflow only uses this to determine which conversations were handed off
to a human agent for measurement purposes. What else to do with this signal
is up to you and your handoff procedures.
You may set this, for example:
In the entry fulfillment of a CX Page if entering the page indicates
something went extremely wrong in the conversation.
In a webhook response when you determine that the customer issue can only
be handled by a human.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eThis document provides reference information for the \u003ccode\u003eResponseMessage.Types.LiveAgentHandoff\u003c/code\u003e class within the Google Cloud Dialogflow v2beta1 API, version 1.0.0-beta22.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eLiveAgentHandoff\u003c/code\u003e class is used to signal that a conversation should be transferred to a human agent, primarily for measurement purposes within Dialogflow.\u003c/p\u003e\n"],["\u003cp\u003eThe decision to hand off a conversation can be initiated in various ways, including in the entry fulfillment of a CX Page or within a webhook response, depending on the customer interaction.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eLiveAgentHandoff\u003c/code\u003e class includes a \u003ccode\u003eMetadata\u003c/code\u003e property which allows for custom metadata to be used in your handoff procedures, with no enforced structure by Dialogflow.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eLiveAgentHandoff\u003c/code\u003e class has two constructors, one default and one that takes in another \u003ccode\u003eLiveAgentHandoff\u003c/code\u003e object.\u003c/p\u003e\n"]]],[],null,[]]
