Class QueryMetricsResponse.Slice.DataPoint.ConversationMeasure (2.70.0) 

public static final class QueryMetricsResponse.Slice.DataPoint.ConversationMeasure extends GeneratedMessageV3 implements QueryMetricsResponse.Slice.DataPoint.ConversationMeasureOrBuilder

The measure related to conversations.

Protobuf type google.cloud.contactcenterinsights.v1.QueryMetricsResponse.Slice.DataPoint.ConversationMeasure

Inheritance

Object > AbstractMessageLite<MessageType,BuilderType> > AbstractMessage > GeneratedMessageV3 > QueryMetricsResponse.Slice.DataPoint.ConversationMeasure

Static Fields

AVERAGE_AGENT_SENTIMENT_SCORE_FIELD_NUMBER

public static final int AVERAGE_AGENT_SENTIMENT_SCORE_FIELD_NUMBER
Field Value
Type Description
int

AVERAGE_CLIENT_SENTIMENT_SCORE_FIELD_NUMBER

public static final int AVERAGE_CLIENT_SENTIMENT_SCORE_FIELD_NUMBER
Field Value
Type Description
int

AVERAGE_CUSTOMER_SATISFACTION_RATING_FIELD_NUMBER

public static final int AVERAGE_CUSTOMER_SATISFACTION_RATING_FIELD_NUMBER
Field Value
Type Description
int

AVERAGE_DURATION_FIELD_NUMBER

public static final int AVERAGE_DURATION_FIELD_NUMBER
Field Value
Type Description
int

AVERAGE_QA_NORMALIZED_SCORE_FIELD_NUMBER

public static final int AVERAGE_QA_NORMALIZED_SCORE_FIELD_NUMBER
Field Value
Type Description
int

AVERAGE_QA_QUESTION_NORMALIZED_SCORE_FIELD_NUMBER

public static final int AVERAGE_QA_QUESTION_NORMALIZED_SCORE_FIELD_NUMBER
Field Value
Type Description
int

AVERAGE_SILENCE_PERCENTAGE_FIELD_NUMBER

public static final int AVERAGE_SILENCE_PERCENTAGE_FIELD_NUMBER
Field Value
Type Description
int

AVERAGE_TURN_COUNT_FIELD_NUMBER

public static final int AVERAGE_TURN_COUNT_FIELD_NUMBER
Field Value
Type Description
int

CONVERSATION_COUNT_FIELD_NUMBER

public static final int CONVERSATION_COUNT_FIELD_NUMBER
Field Value
Type Description
int

QA_TAG_SCORES_FIELD_NUMBER

public static final int QA_TAG_SCORES_FIELD_NUMBER
Field Value
Type Description
int

Static Methods

getDefaultInstance()

public static QueryMetricsResponse.Slice.DataPoint.ConversationMeasure getDefaultInstance()
Returns
Type Description
QueryMetricsResponse.Slice.DataPoint.ConversationMeasure

getDescriptor()

public static final Descriptors.Descriptor getDescriptor()
Returns
Type Description
Descriptor

newBuilder()

public static QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.Builder newBuilder()
Returns
Type Description
QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.Builder

newBuilder(QueryMetricsResponse.Slice.DataPoint.ConversationMeasure prototype)

public static QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.Builder newBuilder(QueryMetricsResponse.Slice.DataPoint.ConversationMeasure prototype)
Parameter
Name Description
prototype QueryMetricsResponse.Slice.DataPoint.ConversationMeasure
Returns
Type Description
QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.Builder

parseDelimitedFrom(InputStream input)

public static QueryMetricsResponse.Slice.DataPoint.ConversationMeasure parseDelimitedFrom(InputStream input)
Parameter
Name Description
input InputStream
Returns
Type Description
QueryMetricsResponse.Slice.DataPoint.ConversationMeasure
Exceptions
Type Description
IOException

parseDelimitedFrom(InputStream input, ExtensionRegistryLite extensionRegistry)

public static QueryMetricsResponse.Slice.DataPoint.ConversationMeasure parseDelimitedFrom(InputStream input, ExtensionRegistryLite extensionRegistry)
Parameters
Name Description
input InputStream
extensionRegistry ExtensionRegistryLite
Returns
Type Description
QueryMetricsResponse.Slice.DataPoint.ConversationMeasure
Exceptions
Type Description
IOException

parseFrom(byte[] data)

public static QueryMetricsResponse.Slice.DataPoint.ConversationMeasure parseFrom(byte[] data)
Parameter
Name Description
data byte[]
Returns
Type Description
QueryMetricsResponse.Slice.DataPoint.ConversationMeasure
Exceptions
Type Description
InvalidProtocolBufferException

parseFrom(byte[] data, ExtensionRegistryLite extensionRegistry)

public static QueryMetricsResponse.Slice.DataPoint.ConversationMeasure parseFrom(byte[] data, ExtensionRegistryLite extensionRegistry)
Parameters
Name Description
data byte[]
extensionRegistry ExtensionRegistryLite
Returns
Type Description
QueryMetricsResponse.Slice.DataPoint.ConversationMeasure
Exceptions
Type Description
InvalidProtocolBufferException

parseFrom(ByteString data)

public static QueryMetricsResponse.Slice.DataPoint.ConversationMeasure parseFrom(ByteString data)
Parameter
Name Description
data ByteString
Returns
Type Description
QueryMetricsResponse.Slice.DataPoint.ConversationMeasure
Exceptions
Type Description
InvalidProtocolBufferException

parseFrom(ByteString data, ExtensionRegistryLite extensionRegistry)

public static QueryMetricsResponse.Slice.DataPoint.ConversationMeasure parseFrom(ByteString data, ExtensionRegistryLite extensionRegistry)
Parameters
Name Description
data ByteString
extensionRegistry ExtensionRegistryLite
Returns
Type Description
QueryMetricsResponse.Slice.DataPoint.ConversationMeasure
Exceptions
Type Description
InvalidProtocolBufferException

parseFrom(CodedInputStream input)

public static QueryMetricsResponse.Slice.DataPoint.ConversationMeasure parseFrom(CodedInputStream input)
Parameter
Name Description
input CodedInputStream
Returns
Type Description
QueryMetricsResponse.Slice.DataPoint.ConversationMeasure
Exceptions
Type Description
IOException

parseFrom(CodedInputStream input, ExtensionRegistryLite extensionRegistry)

public static QueryMetricsResponse.Slice.DataPoint.ConversationMeasure parseFrom(CodedInputStream input, ExtensionRegistryLite extensionRegistry)
Parameters
Name Description
input CodedInputStream
extensionRegistry ExtensionRegistryLite
Returns
Type Description
QueryMetricsResponse.Slice.DataPoint.ConversationMeasure
Exceptions
Type Description
IOException

parseFrom(InputStream input)

public static QueryMetricsResponse.Slice.DataPoint.ConversationMeasure parseFrom(InputStream input)
Parameter
Name Description
input InputStream
Returns
Type Description
QueryMetricsResponse.Slice.DataPoint.ConversationMeasure
Exceptions
Type Description
IOException

parseFrom(InputStream input, ExtensionRegistryLite extensionRegistry)

public static QueryMetricsResponse.Slice.DataPoint.ConversationMeasure parseFrom(InputStream input, ExtensionRegistryLite extensionRegistry)
Parameters
Name Description
input InputStream
extensionRegistry ExtensionRegistryLite
Returns
Type Description
QueryMetricsResponse.Slice.DataPoint.ConversationMeasure
Exceptions
Type Description
IOException

parseFrom(ByteBuffer data)

public static QueryMetricsResponse.Slice.DataPoint.ConversationMeasure parseFrom(ByteBuffer data)
Parameter
Name Description
data ByteBuffer
Returns
Type Description
QueryMetricsResponse.Slice.DataPoint.ConversationMeasure
Exceptions
Type Description
InvalidProtocolBufferException

parseFrom(ByteBuffer data, ExtensionRegistryLite extensionRegistry)

public static QueryMetricsResponse.Slice.DataPoint.ConversationMeasure parseFrom(ByteBuffer data, ExtensionRegistryLite extensionRegistry)
Parameters
Name Description
data ByteBuffer
extensionRegistry ExtensionRegistryLite
Returns
Type Description
QueryMetricsResponse.Slice.DataPoint.ConversationMeasure
Exceptions
Type Description
InvalidProtocolBufferException

parser()

public static Parser<QueryMetricsResponse.Slice.DataPoint.ConversationMeasure> parser()
Returns
Type Description
Parser<ConversationMeasure>

Methods

equals(Object obj)

public boolean equals(Object obj)
Parameter
Name Description
obj Object
Returns
Type Description
boolean
Overrides

getAverageAgentSentimentScore()

public float getAverageAgentSentimentScore()

The average agent's sentiment score.

optional float average_agent_sentiment_score = 5;

Returns
Type Description
float

The averageAgentSentimentScore.

getAverageClientSentimentScore()

public float getAverageClientSentimentScore()

The average client's sentiment score.

optional float average_client_sentiment_score = 6;

Returns
Type Description
float

The averageClientSentimentScore.

getAverageCustomerSatisfactionRating()

public double getAverageCustomerSatisfactionRating()

The average customer satisfaction rating.

optional double average_customer_satisfaction_rating = 8;

Returns
Type Description
double

The averageCustomerSatisfactionRating.

getAverageDuration()

public Duration getAverageDuration()

The average duration.

optional .google.protobuf.Duration average_duration = 3;

Returns
Type Description
Duration

The averageDuration.

getAverageDurationOrBuilder()

public DurationOrBuilder getAverageDurationOrBuilder()

The average duration.

optional .google.protobuf.Duration average_duration = 3;

Returns
Type Description
DurationOrBuilder

getAverageQaNormalizedScore()

public double getAverageQaNormalizedScore()

Average QA normalized score. Will exclude 0's in average calculation.

optional double average_qa_normalized_score = 7;

Returns
Type Description
double

The averageQaNormalizedScore.

getAverageQaQuestionNormalizedScore()

public double getAverageQaQuestionNormalizedScore()

Average QA normalized score averaged for questions averaged across all revisions of the parent scorecard. Will be only populated if the request specifies a dimension of QA_QUESTION_ID.

optional double average_qa_question_normalized_score = 10;

Returns
Type Description
double

The averageQaQuestionNormalizedScore.

getAverageSilencePercentage()

public float getAverageSilencePercentage()

The average silence percentage.

optional float average_silence_percentage = 2;

Returns
Type Description
float

The averageSilencePercentage.

getAverageTurnCount()

public float getAverageTurnCount()

The average turn count.

optional float average_turn_count = 4;

Returns
Type Description
float

The averageTurnCount.

getConversationCount()

public int getConversationCount()

The conversation count.

optional int32 conversation_count = 1;

Returns
Type Description
int

The conversationCount.

getDefaultInstanceForType()

public QueryMetricsResponse.Slice.DataPoint.ConversationMeasure getDefaultInstanceForType()
Returns
Type Description
QueryMetricsResponse.Slice.DataPoint.ConversationMeasure

getParserForType()

public Parser<QueryMetricsResponse.Slice.DataPoint.ConversationMeasure> getParserForType()
Returns
Type Description
Parser<ConversationMeasure>
Overrides

getQaTagScores(int index)

public QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.QaTagScore getQaTagScores(int index)

Average QA normalized score for all the tags.

repeated .google.cloud.contactcenterinsights.v1.QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.QaTagScore qa_tag_scores = 9;

Parameter
Name Description
index int
Returns
Type Description
QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.QaTagScore

getQaTagScoresCount()

public int getQaTagScoresCount()

Average QA normalized score for all the tags.

repeated .google.cloud.contactcenterinsights.v1.QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.QaTagScore qa_tag_scores = 9;

Returns
Type Description
int

getQaTagScoresList()

public List<QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.QaTagScore> getQaTagScoresList()

Average QA normalized score for all the tags.

repeated .google.cloud.contactcenterinsights.v1.QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.QaTagScore qa_tag_scores = 9;

Returns
Type Description
List<QaTagScore>

getQaTagScoresOrBuilder(int index)

public QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.QaTagScoreOrBuilder getQaTagScoresOrBuilder(int index)

Average QA normalized score for all the tags.

repeated .google.cloud.contactcenterinsights.v1.QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.QaTagScore qa_tag_scores = 9;

Parameter
Name Description
index int
Returns
Type Description
QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.QaTagScoreOrBuilder

getQaTagScoresOrBuilderList()

public List<? extends QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.QaTagScoreOrBuilder> getQaTagScoresOrBuilderList()

Average QA normalized score for all the tags.

repeated .google.cloud.contactcenterinsights.v1.QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.QaTagScore qa_tag_scores = 9;

Returns
Type Description
List<? extends com.google.cloud.contactcenterinsights.v1.QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.QaTagScoreOrBuilder>

getSerializedSize()

public int getSerializedSize()
Returns
Type Description
int
Overrides

hasAverageAgentSentimentScore()

public boolean hasAverageAgentSentimentScore()

The average agent's sentiment score.

optional float average_agent_sentiment_score = 5;

Returns
Type Description
boolean

Whether the averageAgentSentimentScore field is set.

hasAverageClientSentimentScore()

public boolean hasAverageClientSentimentScore()

The average client's sentiment score.

optional float average_client_sentiment_score = 6;

Returns
Type Description
boolean

Whether the averageClientSentimentScore field is set.

hasAverageCustomerSatisfactionRating()

public boolean hasAverageCustomerSatisfactionRating()

The average customer satisfaction rating.

optional double average_customer_satisfaction_rating = 8;

Returns
Type Description
boolean

Whether the averageCustomerSatisfactionRating field is set.

hasAverageDuration()

public boolean hasAverageDuration()

The average duration.

optional .google.protobuf.Duration average_duration = 3;

Returns
Type Description
boolean

Whether the averageDuration field is set.

hasAverageQaNormalizedScore()

public boolean hasAverageQaNormalizedScore()

Average QA normalized score. Will exclude 0's in average calculation.

optional double average_qa_normalized_score = 7;

Returns
Type Description
boolean

Whether the averageQaNormalizedScore field is set.

hasAverageQaQuestionNormalizedScore()

public boolean hasAverageQaQuestionNormalizedScore()

Average QA normalized score averaged for questions averaged across all revisions of the parent scorecard. Will be only populated if the request specifies a dimension of QA_QUESTION_ID.

optional double average_qa_question_normalized_score = 10;

Returns
Type Description
boolean

Whether the averageQaQuestionNormalizedScore field is set.

hasAverageSilencePercentage()

public boolean hasAverageSilencePercentage()

The average silence percentage.

optional float average_silence_percentage = 2;

Returns
Type Description
boolean

Whether the averageSilencePercentage field is set.

hasAverageTurnCount()

public boolean hasAverageTurnCount()

The average turn count.

optional float average_turn_count = 4;

Returns
Type Description
boolean

Whether the averageTurnCount field is set.

hasConversationCount()

public boolean hasConversationCount()

The conversation count.

optional int32 conversation_count = 1;

Returns
Type Description
boolean

Whether the conversationCount field is set.

hashCode()

public int hashCode()
Returns
Type Description
int
Overrides

internalGetFieldAccessorTable()

protected GeneratedMessageV3.FieldAccessorTable internalGetFieldAccessorTable()
Returns
Type Description
FieldAccessorTable
Overrides

isInitialized()

public final boolean isInitialized()
Returns
Type Description
boolean
Overrides

newBuilderForType()

public QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.Builder newBuilderForType()
Returns
Type Description
QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.Builder

newBuilderForType(GeneratedMessageV3.BuilderParent parent)

protected QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.Builder newBuilderForType(GeneratedMessageV3.BuilderParent parent)
Parameter
Name Description
parent BuilderParent
Returns
Type Description
QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.Builder
Overrides

newInstance(GeneratedMessageV3.UnusedPrivateParameter unused)

protected Object newInstance(GeneratedMessageV3.UnusedPrivateParameter unused)
Parameter
Name Description
unused UnusedPrivateParameter
Returns
Type Description
Object
Overrides

toBuilder()

public QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.Builder toBuilder()
Returns
Type Description
QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.Builder

writeTo(CodedOutputStream output)

public void writeTo(CodedOutputStream output)
Parameter
Name Description
output CodedOutputStream
Overrides
Exceptions
Type Description
IOException