Google Cloud Support V2 Client - Class Reason (1.2.1)

Reference documentation and code samples for the Google Cloud Support V2 Client class Reason.

An enum detailing the possible reasons a case may be escalated.

Protobuf type google.cloud.support.v2.Escalation.Reason

Namespace

Google \ Cloud \ Support \ V2 \ Escalation

Methods

static::name

Parameter
Name Description
value mixed

static::value

Parameter
Name Description
name mixed

Constants

REASON_UNSPECIFIED

Value: 0

The escalation reason is in an unknown state or has not been specified.

Generated from protobuf enum REASON_UNSPECIFIED = 0;

RESOLUTION_TIME

Value: 1

The case is taking too long to resolve.

Generated from protobuf enum RESOLUTION_TIME = 1;

TECHNICAL_EXPERTISE

Value: 2

The support agent does not have the expertise required to successfully resolve the issue.

Generated from protobuf enum TECHNICAL_EXPERTISE = 2;

BUSINESS_IMPACT

Value: 3

The issue is having a significant business impact.

Generated from protobuf enum BUSINESS_IMPACT = 3;