Class SectionType (2.33.0)
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Selectable sections to return when requesting a summary of a
conversation.
Enums
Name Description
SECTION_TYPE_UNSPECIFIEDUndefined section type, does not return anything.
SITUATIONWhat the customer needs help with or has question about. Section name: "situation".
ACTIONWhat the agent does to help the customer. Section name: "action".
RESOLUTIONResult of the customer service. A single word describing the result of the conversation. Section name: "resolution".
REASON_FOR_CANCELLATIONReason for cancellation if the customer requests for a cancellation. "N/A" otherwise. Section name: "reason_for_cancellation".
CUSTOMER_SATISFACTION"Unsatisfied" or "Satisfied" depending on the customer's feelings at the end of the conversation. Section name: "customer_satisfaction".
ENTITIESKey entities extracted from the conversation, such as ticket number, order number, dollar amount, etc. Section names are prefixed by "entities/".
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Last updated 2026-03-31 UTC.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2026-03-31 UTC."],[],[]]
