Class Type (2.41.2) 

Type(value)

Type enum of the summarization sections.

Enums
Name Description
TYPE_UNSPECIFIED Undefined section type, does not return anything.
SITUATION What the customer needs help with or has question about. Section name: "situation".
ACTION What the agent does to help the customer. Section name: "action".
RESOLUTION Result of the customer service. A single word describing the result of the conversation. Section name: "resolution".
REASON_FOR_CANCELLATION Reason for cancellation if the customer requests for a cancellation. "N/A" otherwise. Section name: "reason_for_cancellation".
CUSTOMER_SATISFACTION "Unsatisfied" or "Satisfied" depending on the customer's feelings at the end of the conversation. Section name: "customer_satisfaction".
ENTITIES Key entities extracted from the conversation, such as ticket number, order number, dollar amount, etc. Section names are prefixed by "entities/".
CUSTOMER_DEFINED Customer defined sections.
SITUATION_CONCISE Concise version of the situation section. This type is only available if type SITUATION is not selected.
ACTION_CONCISE Concise version of the action section. This type is only available if type ACTION is not selected.