Get support
Get a Google support package
Trusted Cloud by S3NS offers different support packages to meet different needs, such as 24/7
coverage, phone support, and access to a technical support manager. For more information,
see Cloud Customer Care.
Prepare for Google support
Before contacting technical support, see if your question or problem has
already been addressed in one of the following places:
When you contact technical support, we recommend that you have the following
types of information ready:
Get support through the Trusted Cloud console
You can contact technical support through phone or chat, and find other support
options on the Trusted Cloud console support page.
If you are still stuck, take one of the following steps:
- Ask a question on
Stack Overflow.
Use the tag
google-cloud-sql for questions about
Cloud SQL for PostgreSQL. This tag not only receives responses from the
Stack Overflow community, but also from Google engineers, who monitor the tag
and offer unofficial support.
- Join the
google-cloud-sql-discuss
Google group to discuss Cloud SQL for PostgreSQL issues.
- Visit the Trusted Cloud
Slack community to discuss
Cloud SQL for PostgreSQL and other Trusted Cloud products. If you haven't
already joined,
use this form to sign up.
When posting your question, provide:
- A description of your problem, including any error messages.
- The operation you attempted, for example, an admin operation or query.
- The time and date (including timezone) you encountered the problem.
- The tool or library that you use to interact with Cloud SQL.
- A code sample, if applicable and possible.
You can also join the
google-cloud-sql-announce
Google group to receive announcements about Cloud SQL for PostgreSQL. Subscribe via email with
google-cloud-sql-announce+subscribe@googlegroups.com.
File bugs or feature requests
From the Cloud SQL for PostgreSQL documentation click "Send feedback" near the
top right of the page. This will open a feedback form. Your comments
will be reviewed by the Cloud SQL for PostgreSQL team.
Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License, and code samples are licensed under the Apache 2.0 License. For details, see the Google Developers Site Policies. Java is a registered trademark of Oracle and/or its affiliates.
Last updated 2025-08-14 UTC.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-14 UTC."],[],[],null,["# Get support\n\n\u003cbr /\u003e\n\n[MySQL](/sql/docs/mysql/getting-support \"View this page for the MySQL database engine\") \\| PostgreSQL \\| [SQL Server](/sql/docs/sqlserver/getting-support \"View this page for the SQL Server database engine\")\n\n\u003cbr /\u003e\n\nGet a Google support package\n----------------------------\n\nGoogle Cloud offers different support packages to meet different needs, such as 24/7\ncoverage, phone support, and access to a technical support manager. For more information,\nsee [Cloud Customer Care](/support).\n\n### Prepare for Google support\n\nBefore contacting technical support, see if your question or problem has\nalready been addressed in one of the following places:\n\n- [Known issues](/sql/docs/postgres/known-issues)\n- [Troubleshooting](/sql/docs/postgres/troubleshooting)\n- [FAQ](/sql/faq)\n- [Error messages](/sql/docs/postgres/error-messages)\n- [Diagnose issues](/sql/docs/postgres/diagnose-issues)\n\n\u003cbr /\u003e\n\nWhen you contact technical support, we recommend that you have the following\ntypes of information ready:\n\n- Your project ID and Cloud SQL instance name.\n- If your issue involves an error of any kind, [check the Cloud SQL logs](/sql/docs/postgres/logging#viewing_logs).Copy and save any resulting log entries that appear to be relevant to the time the problem occurred.\n\n Read the entries carefully. Error logs can be full of information,\n and often the root cause of the problem is hidden somewhere in the text.\n\nGet support through the Google Cloud console\n--------------------------------------------\n\nYou can contact technical support through phone or chat, and find other support\noptions on the [Google Cloud console support page](https://console.cloud.google.com/support).\n\nGet support from the community\n------------------------------\n\n- Search existing issues in the community forums [Stack Overflow](https://stackoverflow.com/questions/tagged/google-cloud-sql) and [google-cloud-sql-discuss](https://groups.google.com/forum/#!forum/google-cloud-sql-discuss).\n- Check the [public issue\n tracker for Cloud SQL](https://issuetracker.google.com/savedsearches/559773).\n\nIf you are still stuck, take one of the following steps:\n\n- Ask a question on [Stack Overflow](http://stackoverflow.com/questions/tagged/google-cloud-sql). Use the tag `google-cloud-sql` for questions about Cloud SQL for PostgreSQL. This tag not only receives responses from the Stack Overflow community, but also from Google engineers, who monitor the tag and offer unofficial support.\n- Join the [google-cloud-sql-discuss](https://groups.google.com/forum/#!forum/google-cloud-sql-discuss) Google group to discuss Cloud SQL for PostgreSQL issues.\n- Visit the Google Cloud [Slack community](https://googlecloud-community.slack.com/) to discuss Cloud SQL for PostgreSQL and other Google Cloud products. If you haven't already joined, [use this form to sign up](https://join.slack.com/t/googlecloud-community/shared_invite/zt-2mz6i6j8l-qMC13DEg6FAtGMH4wVytTA).\n\nWhen posting your question, provide:\n\n- A description of your problem, including any error messages.\n- The operation you attempted, for example, an admin operation or query.\n- The time and date (including timezone) you encountered the problem.\n- The tool or library that you use to interact with Cloud SQL.\n- A code sample, if applicable and possible.\n\nYou can also join the\n[google-cloud-sql-announce](https://groups.google.com/forum/#!forum/google-cloud-sql-announce)\nGoogle group to receive announcements about Cloud SQL for PostgreSQL. Subscribe via email with\n[google-cloud-sql-announce+subscribe@googlegroups.com](mailto:google-cloud-sql-announce+subscribe@googlegroups.com).\n\nFile bugs or feature requests\n-----------------------------\n\nFrom the Cloud SQL for PostgreSQL documentation click \"Send feedback\" near the\ntop right of the page. This will open a feedback form. Your comments\nwill be reviewed by the Cloud SQL for PostgreSQL team."]]
