The system's confidence score that this reply is a good match for this
conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely
certain).
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eThis document provides reference information for the \u003ccode\u003eSmartReplyData\u003c/code\u003e class within the Google Cloud Contact Center AI Insights v1 API, specifically for version 2.12.0.\u003c/p\u003e\n"],["\u003cp\u003e\u003ccode\u003eSmartReplyData\u003c/code\u003e is an Agent Assist tool used to provide reply suggestions, inheriting from the base object class and implementing several interfaces including IMessage, IEquatable, IDeepCloneable, and IBufferMessage.\u003c/p\u003e\n"],["\u003cp\u003eThe class contains properties such as \u003ccode\u003eConfidenceScore\u003c/code\u003e (a measure of the system's certainty), \u003ccode\u003eMetadata\u003c/code\u003e (a map of additional data), \u003ccode\u003eQueryRecord\u003c/code\u003e (the name of the answer record), and \u003ccode\u003eReply\u003c/code\u003e (the content of the suggested reply).\u003c/p\u003e\n"],["\u003cp\u003eThe documentation includes details on the available constructors for the \u003ccode\u003eSmartReplyData\u003c/code\u003e class, allowing for the creation of a new instance, or one copied from an existing \u003ccode\u003eSmartReplyData\u003c/code\u003e object.\u003c/p\u003e\n"],["\u003cp\u003eThe latest version of the reference is 2.19.0, while the provided content covers versions between 1.0.0 and 2.19.0 of the SmartReplyData class.\u003c/p\u003e\n"]]],[],null,[]]
