public sealed class ArticleSuggestionData : IMessage<ArticleSuggestionData>, IEquatable<ArticleSuggestionData>, IDeepCloneable<ArticleSuggestionData>, IBufferMessage, IMessage
Reference documentation and code samples for the Contact Center AI Insights v1 API class ArticleSuggestionData.
The system's confidence score that this article is a good match for this
conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely
certain).
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eThis webpage provides reference documentation for the \u003ccode\u003eArticleSuggestionData\u003c/code\u003e class within the Google Cloud Contact Center Insights v1 API, focusing on version 2.3.0 and listing other versions from 1.0.0 to 2.19.0.\u003c/p\u003e\n"],["\u003cp\u003e\u003ccode\u003eArticleSuggestionData\u003c/code\u003e is a class representing data about suggested articles for agent assistance, inheriting from \u003ccode\u003eObject\u003c/code\u003e and implementing multiple interfaces like \u003ccode\u003eIMessage\u003c/code\u003e, \u003ccode\u003eIEquatable\u003c/code\u003e, \u003ccode\u003eIDeepCloneable\u003c/code\u003e, and \u003ccode\u003eIBufferMessage\u003c/code\u003e.\u003c/p\u003e\n"],["\u003cp\u003eThe class includes properties such as \u003ccode\u003eConfidenceScore\u003c/code\u003e (a float indicating the system's certainty), \u003ccode\u003eMetadata\u003c/code\u003e (a map of strings), \u003ccode\u003eQueryRecord\u003c/code\u003e, \u003ccode\u003eSource\u003c/code\u003e, \u003ccode\u003eTitle\u003c/code\u003e, and \u003ccode\u003eUri\u003c/code\u003e which allow users to access information and details about the suggested article, as well as its source.\u003c/p\u003e\n"],["\u003cp\u003eThe documentation details the constructors for \u003ccode\u003eArticleSuggestionData\u003c/code\u003e, which allow for creating new instances either as a blank template or as a copy of another \u003ccode\u003eArticleSuggestionData\u003c/code\u003e.\u003c/p\u003e\n"],["\u003cp\u003eThis page contains information regarding the namespace for the class, Google.Cloud.ContactCenterInsights.V1, and the related assembly file, Google.Cloud.ContactCenterInsights.V1.dll.\u003c/p\u003e\n"]]],[],null,[]]
