public sealed class LiveAgentHandoff : IMessage<ResponseMessage.Types.LiveAgentHandoff>, IEquatable<ResponseMessage.Types.LiveAgentHandoff>, IDeepCloneable<ResponseMessage.Types.LiveAgentHandoff>, IBufferMessage, IMessage
Indicates that the conversation should be handed off to a live agent.
Dialogflow only uses this to determine which conversations were handed off
to a human agent for measurement purposes. What else to do with this signal
is up to you and your handoff procedures.
You may set this, for example:
In the [entry_fulfillment][google.cloud.dialogflow.cx.v3.Page.entry_fulfillment] of a [Page][google.cloud.dialogflow.cx.v3.Page] if
entering the page indicates something went extremely wrong in the
conversation.
In a webhook response when you determine that the customer issue can only
be handled by a human.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eThis page details the \u003ccode\u003eLiveAgentHandoff\u003c/code\u003e class within the \u003ccode\u003eGoogle.Cloud.Dialogflow.Cx.V3\u003c/code\u003e namespace, used to indicate when a conversation should be transferred to a human agent.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eLiveAgentHandoff\u003c/code\u003e class is available in multiple versions, ranging from 1.0.0 to the latest version 2.23.0.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eLiveAgentHandoff\u003c/code\u003e class can be used to signal a handoff in scenarios like entering a page where something has gone wrong, or within a webhook response.\u003c/p\u003e\n"],["\u003cp\u003eThe class inherits from \u003ccode\u003eSystem.Object\u003c/code\u003e and implements \u003ccode\u003eGoogle.Protobuf.IMessage\u003c/code\u003e, \u003ccode\u003eSystem.IEquatable\u003c/code\u003e, and \u003ccode\u003eGoogle.Protobuf.IDeepCloneable\u003c/code\u003e, among others.\u003c/p\u003e\n"],["\u003cp\u003eIt has a \u003ccode\u003eMetadata\u003c/code\u003e property of type \u003ccode\u003eGoogle.Protobuf.WellKnownTypes.Struct\u003c/code\u003e for storing custom handoff procedure data, that Dialogflow does not impose a structure upon.\u003c/p\u003e\n"]]],[],null,[]]
