public sealed class LiveAgentHandoff : IMessage<ResponseMessage.Types.LiveAgentHandoff>, IEquatable<ResponseMessage.Types.LiveAgentHandoff>, IDeepCloneable<ResponseMessage.Types.LiveAgentHandoff>, IBufferMessage, IMessage
Indicates that the conversation should be handed off to a live agent.
Dialogflow only uses this to determine which conversations were handed off
to a human agent for measurement purposes. What else to do with this signal
is up to you and your handoff procedures.
You may set this, for example:
In the [entry_fulfillment][google.cloud.dialogflow.cx.v3.Page.entry_fulfillment] of a [Page][google.cloud.dialogflow.cx.v3.Page] if
entering the page indicates something went extremely wrong in the
conversation.
In a webhook response when you determine that the customer issue can only
be handled by a human.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eThis webpage details the \u003ccode\u003eLiveAgentHandoff\u003c/code\u003e class within the \u003ccode\u003eGoogle.Cloud.Dialogflow.Cx.V3\u003c/code\u003e namespace, used to indicate when a conversation should be transferred to a live agent.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eLiveAgentHandoff\u003c/code\u003e class is available in multiple versions, ranging from version 1.0.0 to the latest version 2.23.0, as listed on the page.\u003c/p\u003e\n"],["\u003cp\u003eThe purpose of the \u003ccode\u003eLiveAgentHandoff\u003c/code\u003e class is for Dialogflow to track handoffs to human agents and this class is up to the user to handle this signal.\u003c/p\u003e\n"],["\u003cp\u003eThis class can be implemented in a \u003ccode\u003ePage\u003c/code\u003e's \u003ccode\u003eentry_fulfillment\u003c/code\u003e when a conversation is off track, or from a webhook when a human needs to intervene.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eLiveAgentHandoff\u003c/code\u003e class offers a \u003ccode\u003eMetadata\u003c/code\u003e property to include custom data relevant to the handoff procedure, with no imposed structure from Dialogflow.\u003c/p\u003e\n"]]],[],null,[]]
