public sealed class ResponseMessage.Types.LiveAgentHandoff : IMessage<ResponseMessage.Types.LiveAgentHandoff>, IEquatable<ResponseMessage.Types.LiveAgentHandoff>, IDeepCloneable<ResponseMessage.Types.LiveAgentHandoff>, IBufferMessage, IMessage
Reference documentation and code samples for the Dialogflow v3 API class ResponseMessage.Types.LiveAgentHandoff.
Indicates that the conversation should be handed off to a live agent.
Dialogflow only uses this to determine which conversations were handed off
to a human agent for measurement purposes. What else to do with this signal
is up to you and your handoff procedures.
You may set this, for example:
In the
[entry_fulfillment][google.cloud.dialogflow.cx.v3.Page.entry_fulfillment]
of a [Page][google.cloud.dialogflow.cx.v3.Page] if
entering the page indicates something went extremely wrong in the
conversation.
In a webhook response when you determine that the customer issue can only
be handled by a human.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eThis webpage provides documentation for the \u003ccode\u003eResponseMessage.Types.LiveAgentHandoff\u003c/code\u003e class within the Dialogflow v3 API, which signals when a conversation should be transferred to a human agent.\u003c/p\u003e\n"],["\u003cp\u003eThe latest version documented is 2.23.0, with a history of versions ranging down to 1.0.0, all linked for reference.\u003c/p\u003e\n"],["\u003cp\u003e\u003ccode\u003eLiveAgentHandoff\u003c/code\u003e is used by Dialogflow to track human agent handoffs for measurement, but the specific handling of the handoff is determined by the user.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eLiveAgentHandoff\u003c/code\u003e class implements several interfaces, such as IMessage, IEquatable, IDeepCloneable, and IBufferMessage.\u003c/p\u003e\n"],["\u003cp\u003eThe class has a metadata property that you can customize to structure your specific handoff procedures.\u003c/p\u003e\n"]]],[],null,[]]
