public sealed class ResponseMessage.Types.LiveAgentHandoff : IMessage<ResponseMessage.Types.LiveAgentHandoff>, IEquatable<ResponseMessage.Types.LiveAgentHandoff>, IDeepCloneable<ResponseMessage.Types.LiveAgentHandoff>, IBufferMessage, IMessage
Reference documentation and code samples for the Google Cloud Dialogflow v2beta1 API class ResponseMessage.Types.LiveAgentHandoff.
Indicates that the conversation should be handed off to a human agent.
Dialogflow only uses this to determine which conversations were handed off
to a human agent for measurement purposes. What else to do with this signal
is up to you and your handoff procedures.
You may set this, for example:
In the entry fulfillment of a Dialogflow CX Page if entering the page
indicates
something went extremely wrong in the conversation.
In a webhook response when you determine that the customer issue can only
be handled by a human.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eThe \u003ccode\u003eResponseMessage.Types.LiveAgentHandoff\u003c/code\u003e class in the Google Cloud Dialogflow v2beta1 API indicates that a conversation should be transferred to a human agent.\u003c/p\u003e\n"],["\u003cp\u003eDialogflow uses this class to track conversations handed off to human agents for measurement, but the actual handoff process is determined by the user.\u003c/p\u003e\n"],["\u003cp\u003eThis signal can be set in Dialogflow CX Page's entry fulfillment or in a webhook response to indicate a need for human intervention.\u003c/p\u003e\n"],["\u003cp\u003eThe class provides constructors for creating \u003ccode\u003eLiveAgentHandoff\u003c/code\u003e objects, either empty or based on another \u003ccode\u003eLiveAgentHandoff\u003c/code\u003e object.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eMetadata\u003c/code\u003e property allows you to include custom metadata for the handoff procedure, without any predefined structure imposed by Dialogflow.\u003c/p\u003e\n"]]],[],null,[]]
