Reference documentation and code samples for the Contact Center AI Insights V1 API module Google::Cloud::ContactCenterInsights::V1::ConversationParticipant::Role.
The role of the participant.
Constants
ROLE_UNSPECIFIED
value: 0 Participant's role is not set.
HUMAN_AGENT
value: 1 Participant is a human agent.
AUTOMATED_AGENT
value: 2 Participant is an automated agent.
END_USER
value: 3 Participant is an end user who conversed with the contact center.
ANY_AGENT
value: 4 Participant is either a human or automated agent.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[],[],null,[]]
