public sealed class Conversation.Types.QualityMetadata : IMessage<Conversation.Types.QualityMetadata>, IEquatable<Conversation.Types.QualityMetadata>, IDeepCloneable<Conversation.Types.QualityMetadata>, IBufferMessage, IMessage
Reference documentation and code samples for the Contact Center AI Insights v1 API class Conversation.Types.QualityMetadata.
Conversation metadata related to quality management.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eThe document provides reference documentation for the \u003ccode\u003eConversation.Types.QualityMetadata\u003c/code\u003e class within the Google Cloud Contact Center AI Insights v1 API, focusing on quality management metadata.\u003c/p\u003e\n"],["\u003cp\u003eThere are multiple versions of the \u003ccode\u003eConversation.Types.QualityMetadata\u003c/code\u003e class available, ranging from version 1.0.0 to the latest, version 2.19.0, all listed in the provided content.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eQualityMetadata\u003c/code\u003e class, which implements interfaces such as \u003ccode\u003eIMessage\u003c/code\u003e, \u003ccode\u003eIEquatable\u003c/code\u003e, and \u003ccode\u003eIDeepCloneable\u003c/code\u003e, stores details like agent information, customer satisfaction ratings, menu paths, and customer wait duration, and is inheriting from the \u003ccode\u003eobject\u003c/code\u003e class.\u003c/p\u003e\n"],["\u003cp\u003eKey properties of \u003ccode\u003eQualityMetadata\u003c/code\u003e include \u003ccode\u003eAgentInfo\u003c/code\u003e, which provides information about agents in the call, \u003ccode\u003eCustomerSatisfactionRating\u003c/code\u003e, an integer representing customer satisfaction, \u003ccode\u003eMenuPath\u003c/code\u003e, a string for the customer's menu navigation, and \u003ccode\u003eWaitDuration\u003c/code\u003e, representing the customer's wait time.\u003c/p\u003e\n"]]],[],null,[]]
