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public final class Conversation extends GeneratedMessageV3 implements ConversationOrBuilderThe conversation resource.
Protobuf type google.cloud.contactcenterinsights.v1.Conversation
Inheritance
Object > AbstractMessageLite<MessageType,BuilderType> > AbstractMessage > GeneratedMessageV3 > ConversationImplements
ConversationOrBuilderStatic Fields
AGENT_ID_FIELD_NUMBER
public static final int AGENT_ID_FIELD_NUMBER| Field Value | |
|---|---|
| Type | Description |
int |
|
CALL_METADATA_FIELD_NUMBER
public static final int CALL_METADATA_FIELD_NUMBER| Field Value | |
|---|---|
| Type | Description |
int |
|
CREATE_TIME_FIELD_NUMBER
public static final int CREATE_TIME_FIELD_NUMBER| Field Value | |
|---|---|
| Type | Description |
int |
|
DATA_SOURCE_FIELD_NUMBER
public static final int DATA_SOURCE_FIELD_NUMBER| Field Value | |
|---|---|
| Type | Description |
int |
|
DIALOGFLOW_INTENTS_FIELD_NUMBER
public static final int DIALOGFLOW_INTENTS_FIELD_NUMBER| Field Value | |
|---|---|
| Type | Description |
int |
|
DURATION_FIELD_NUMBER
public static final int DURATION_FIELD_NUMBER| Field Value | |
|---|---|
| Type | Description |
int |
|
EXPIRE_TIME_FIELD_NUMBER
public static final int EXPIRE_TIME_FIELD_NUMBER| Field Value | |
|---|---|
| Type | Description |
int |
|
LABELS_FIELD_NUMBER
public static final int LABELS_FIELD_NUMBER| Field Value | |
|---|---|
| Type | Description |
int |
|
LANGUAGE_CODE_FIELD_NUMBER
public static final int LANGUAGE_CODE_FIELD_NUMBER| Field Value | |
|---|---|
| Type | Description |
int |
|
LATEST_ANALYSIS_FIELD_NUMBER
public static final int LATEST_ANALYSIS_FIELD_NUMBER| Field Value | |
|---|---|
| Type | Description |
int |
|
LATEST_SUMMARY_FIELD_NUMBER
public static final int LATEST_SUMMARY_FIELD_NUMBER| Field Value | |
|---|---|
| Type | Description |
int |
|
MEDIUM_FIELD_NUMBER
public static final int MEDIUM_FIELD_NUMBER| Field Value | |
|---|---|
| Type | Description |
int |
|
METADATA_JSON_FIELD_NUMBER
public static final int METADATA_JSON_FIELD_NUMBER| Field Value | |
|---|---|
| Type | Description |
int |
|
NAME_FIELD_NUMBER
public static final int NAME_FIELD_NUMBER| Field Value | |
|---|---|
| Type | Description |
int |
|
OBFUSCATED_USER_ID_FIELD_NUMBER
public static final int OBFUSCATED_USER_ID_FIELD_NUMBER| Field Value | |
|---|---|
| Type | Description |
int |
|
QUALITY_METADATA_FIELD_NUMBER
public static final int QUALITY_METADATA_FIELD_NUMBER| Field Value | |
|---|---|
| Type | Description |
int |
|
RUNTIME_ANNOTATIONS_FIELD_NUMBER
public static final int RUNTIME_ANNOTATIONS_FIELD_NUMBER| Field Value | |
|---|---|
| Type | Description |
int |
|
START_TIME_FIELD_NUMBER
public static final int START_TIME_FIELD_NUMBER| Field Value | |
|---|---|
| Type | Description |
int |
|
TRANSCRIPT_FIELD_NUMBER
public static final int TRANSCRIPT_FIELD_NUMBER| Field Value | |
|---|---|
| Type | Description |
int |
|
TTL_FIELD_NUMBER
public static final int TTL_FIELD_NUMBER| Field Value | |
|---|---|
| Type | Description |
int |
|
TURN_COUNT_FIELD_NUMBER
public static final int TURN_COUNT_FIELD_NUMBER| Field Value | |
|---|---|
| Type | Description |
int |
|
UPDATE_TIME_FIELD_NUMBER
public static final int UPDATE_TIME_FIELD_NUMBER| Field Value | |
|---|---|
| Type | Description |
int |
|
Static Methods
getDefaultInstance()
public static Conversation getDefaultInstance()| Returns | |
|---|---|
| Type | Description |
Conversation |
|
getDescriptor()
public static final Descriptors.Descriptor getDescriptor()| Returns | |
|---|---|
| Type | Description |
Descriptor |
|
newBuilder()
public static Conversation.Builder newBuilder()| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
newBuilder(Conversation prototype)
public static Conversation.Builder newBuilder(Conversation prototype)| Parameter | |
|---|---|
| Name | Description |
prototype |
Conversation |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
parseDelimitedFrom(InputStream input)
public static Conversation parseDelimitedFrom(InputStream input)| Parameter | |
|---|---|
| Name | Description |
input |
InputStream |
| Returns | |
|---|---|
| Type | Description |
Conversation |
|
| Exceptions | |
|---|---|
| Type | Description |
IOException |
|
parseDelimitedFrom(InputStream input, ExtensionRegistryLite extensionRegistry)
public static Conversation parseDelimitedFrom(InputStream input, ExtensionRegistryLite extensionRegistry)| Parameters | |
|---|---|
| Name | Description |
input |
InputStream |
extensionRegistry |
ExtensionRegistryLite |
| Returns | |
|---|---|
| Type | Description |
Conversation |
|
| Exceptions | |
|---|---|
| Type | Description |
IOException |
|
parseFrom(byte[] data)
public static Conversation parseFrom(byte[] data)| Parameter | |
|---|---|
| Name | Description |
data |
byte[] |
| Returns | |
|---|---|
| Type | Description |
Conversation |
|
| Exceptions | |
|---|---|
| Type | Description |
InvalidProtocolBufferException |
|
parseFrom(byte[] data, ExtensionRegistryLite extensionRegistry)
public static Conversation parseFrom(byte[] data, ExtensionRegistryLite extensionRegistry)| Parameters | |
|---|---|
| Name | Description |
data |
byte[] |
extensionRegistry |
ExtensionRegistryLite |
| Returns | |
|---|---|
| Type | Description |
Conversation |
|
| Exceptions | |
|---|---|
| Type | Description |
InvalidProtocolBufferException |
|
parseFrom(ByteString data)
public static Conversation parseFrom(ByteString data)| Parameter | |
|---|---|
| Name | Description |
data |
ByteString |
| Returns | |
|---|---|
| Type | Description |
Conversation |
|
| Exceptions | |
|---|---|
| Type | Description |
InvalidProtocolBufferException |
|
parseFrom(ByteString data, ExtensionRegistryLite extensionRegistry)
public static Conversation parseFrom(ByteString data, ExtensionRegistryLite extensionRegistry)| Parameters | |
|---|---|
| Name | Description |
data |
ByteString |
extensionRegistry |
ExtensionRegistryLite |
| Returns | |
|---|---|
| Type | Description |
Conversation |
|
| Exceptions | |
|---|---|
| Type | Description |
InvalidProtocolBufferException |
|
parseFrom(CodedInputStream input)
public static Conversation parseFrom(CodedInputStream input)| Parameter | |
|---|---|
| Name | Description |
input |
CodedInputStream |
| Returns | |
|---|---|
| Type | Description |
Conversation |
|
| Exceptions | |
|---|---|
| Type | Description |
IOException |
|
parseFrom(CodedInputStream input, ExtensionRegistryLite extensionRegistry)
public static Conversation parseFrom(CodedInputStream input, ExtensionRegistryLite extensionRegistry)| Parameters | |
|---|---|
| Name | Description |
input |
CodedInputStream |
extensionRegistry |
ExtensionRegistryLite |
| Returns | |
|---|---|
| Type | Description |
Conversation |
|
| Exceptions | |
|---|---|
| Type | Description |
IOException |
|
parseFrom(InputStream input)
public static Conversation parseFrom(InputStream input)| Parameter | |
|---|---|
| Name | Description |
input |
InputStream |
| Returns | |
|---|---|
| Type | Description |
Conversation |
|
| Exceptions | |
|---|---|
| Type | Description |
IOException |
|
parseFrom(InputStream input, ExtensionRegistryLite extensionRegistry)
public static Conversation parseFrom(InputStream input, ExtensionRegistryLite extensionRegistry)| Parameters | |
|---|---|
| Name | Description |
input |
InputStream |
extensionRegistry |
ExtensionRegistryLite |
| Returns | |
|---|---|
| Type | Description |
Conversation |
|
| Exceptions | |
|---|---|
| Type | Description |
IOException |
|
parseFrom(ByteBuffer data)
public static Conversation parseFrom(ByteBuffer data)| Parameter | |
|---|---|
| Name | Description |
data |
ByteBuffer |
| Returns | |
|---|---|
| Type | Description |
Conversation |
|
| Exceptions | |
|---|---|
| Type | Description |
InvalidProtocolBufferException |
|
parseFrom(ByteBuffer data, ExtensionRegistryLite extensionRegistry)
public static Conversation parseFrom(ByteBuffer data, ExtensionRegistryLite extensionRegistry)| Parameters | |
|---|---|
| Name | Description |
data |
ByteBuffer |
extensionRegistry |
ExtensionRegistryLite |
| Returns | |
|---|---|
| Type | Description |
Conversation |
|
| Exceptions | |
|---|---|
| Type | Description |
InvalidProtocolBufferException |
|
parser()
public static Parser<Conversation> parser()| Returns | |
|---|---|
| Type | Description |
Parser<Conversation> |
|
Methods
containsDialogflowIntents(String key)
public boolean containsDialogflowIntents(String key)Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
map<string, .google.cloud.contactcenterinsights.v1.DialogflowIntent> dialogflow_intents = 18 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
key |
String |
| Returns | |
|---|---|
| Type | Description |
boolean |
|
containsLabels(String key)
public boolean containsLabels(String key)A map for the user to specify any custom fields. A maximum of 100 labels per conversation is allowed, with a maximum of 256 characters per entry.
map<string, string> labels = 6;
| Parameter | |
|---|---|
| Name | Description |
key |
String |
| Returns | |
|---|---|
| Type | Description |
boolean |
|
equals(Object obj)
public boolean equals(Object obj)| Parameter | |
|---|---|
| Name | Description |
obj |
Object |
| Returns | |
|---|---|
| Type | Description |
boolean |
|
getAgentId()
public String getAgentId()An opaque, user-specified string representing the human agent who handled the conversation.
string agent_id = 5;
| Returns | |
|---|---|
| Type | Description |
String |
The agentId. |
getAgentIdBytes()
public ByteString getAgentIdBytes()An opaque, user-specified string representing the human agent who handled the conversation.
string agent_id = 5;
| Returns | |
|---|---|
| Type | Description |
ByteString |
The bytes for agentId. |
getCallMetadata()
public Conversation.CallMetadata getCallMetadata()Call-specific metadata.
.google.cloud.contactcenterinsights.v1.Conversation.CallMetadata call_metadata = 7;
| Returns | |
|---|---|
| Type | Description |
Conversation.CallMetadata |
The callMetadata. |
getCallMetadataOrBuilder()
public Conversation.CallMetadataOrBuilder getCallMetadataOrBuilder()Call-specific metadata.
.google.cloud.contactcenterinsights.v1.Conversation.CallMetadata call_metadata = 7;
| Returns | |
|---|---|
| Type | Description |
Conversation.CallMetadataOrBuilder |
|
getCreateTime()
public Timestamp getCreateTime()Output only. The time at which the conversation was created.
.google.protobuf.Timestamp create_time = 3 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Timestamp |
The createTime. |
getCreateTimeOrBuilder()
public TimestampOrBuilder getCreateTimeOrBuilder()Output only. The time at which the conversation was created.
.google.protobuf.Timestamp create_time = 3 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
TimestampOrBuilder |
|
getDataSource()
public ConversationDataSource getDataSource()The source of the audio and transcription for the conversation.
.google.cloud.contactcenterinsights.v1.ConversationDataSource data_source = 2;
| Returns | |
|---|---|
| Type | Description |
ConversationDataSource |
The dataSource. |
getDataSourceOrBuilder()
public ConversationDataSourceOrBuilder getDataSourceOrBuilder()The source of the audio and transcription for the conversation.
.google.cloud.contactcenterinsights.v1.ConversationDataSource data_source = 2;
| Returns | |
|---|---|
| Type | Description |
ConversationDataSourceOrBuilder |
|
getDefaultInstanceForType()
public Conversation getDefaultInstanceForType()| Returns | |
|---|---|
| Type | Description |
Conversation |
|
getDialogflowIntents() (deprecated)
public Map<String,DialogflowIntent> getDialogflowIntents()Use #getDialogflowIntentsMap() instead.
| Returns | |
|---|---|
| Type | Description |
Map<String,DialogflowIntent> |
|
getDialogflowIntentsCount()
public int getDialogflowIntentsCount()Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
map<string, .google.cloud.contactcenterinsights.v1.DialogflowIntent> dialogflow_intents = 18 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
int |
|
getDialogflowIntentsMap()
public Map<String,DialogflowIntent> getDialogflowIntentsMap()Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
map<string, .google.cloud.contactcenterinsights.v1.DialogflowIntent> dialogflow_intents = 18 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Map<String,DialogflowIntent> |
|
getDialogflowIntentsOrDefault(String key, DialogflowIntent defaultValue)
public DialogflowIntent getDialogflowIntentsOrDefault(String key, DialogflowIntent defaultValue)Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
map<string, .google.cloud.contactcenterinsights.v1.DialogflowIntent> dialogflow_intents = 18 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameters | |
|---|---|
| Name | Description |
key |
String |
defaultValue |
DialogflowIntent |
| Returns | |
|---|---|
| Type | Description |
DialogflowIntent |
|
getDialogflowIntentsOrThrow(String key)
public DialogflowIntent getDialogflowIntentsOrThrow(String key)Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
map<string, .google.cloud.contactcenterinsights.v1.DialogflowIntent> dialogflow_intents = 18 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
key |
String |
| Returns | |
|---|---|
| Type | Description |
DialogflowIntent |
|
getDuration()
public Duration getDuration()Output only. The duration of the conversation.
.google.protobuf.Duration duration = 10 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Duration |
The duration. |
getDurationOrBuilder()
public DurationOrBuilder getDurationOrBuilder()Output only. The duration of the conversation.
.google.protobuf.Duration duration = 10 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
DurationOrBuilder |
|
getExpirationCase()
public Conversation.ExpirationCase getExpirationCase()| Returns | |
|---|---|
| Type | Description |
Conversation.ExpirationCase |
|
getExpireTime()
public Timestamp getExpireTime()The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
.google.protobuf.Timestamp expire_time = 15;
| Returns | |
|---|---|
| Type | Description |
Timestamp |
The expireTime. |
getExpireTimeOrBuilder()
public TimestampOrBuilder getExpireTimeOrBuilder()The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
.google.protobuf.Timestamp expire_time = 15;
| Returns | |
|---|---|
| Type | Description |
TimestampOrBuilder |
|
getLabels() (deprecated)
public Map<String,String> getLabels()Use #getLabelsMap() instead.
| Returns | |
|---|---|
| Type | Description |
Map<String,String> |
|
getLabelsCount()
public int getLabelsCount()A map for the user to specify any custom fields. A maximum of 100 labels per conversation is allowed, with a maximum of 256 characters per entry.
map<string, string> labels = 6;
| Returns | |
|---|---|
| Type | Description |
int |
|
getLabelsMap()
public Map<String,String> getLabelsMap()A map for the user to specify any custom fields. A maximum of 100 labels per conversation is allowed, with a maximum of 256 characters per entry.
map<string, string> labels = 6;
| Returns | |
|---|---|
| Type | Description |
Map<String,String> |
|
getLabelsOrDefault(String key, String defaultValue)
public String getLabelsOrDefault(String key, String defaultValue)A map for the user to specify any custom fields. A maximum of 100 labels per conversation is allowed, with a maximum of 256 characters per entry.
map<string, string> labels = 6;
| Parameters | |
|---|---|
| Name | Description |
key |
String |
defaultValue |
String |
| Returns | |
|---|---|
| Type | Description |
String |
|
getLabelsOrThrow(String key)
public String getLabelsOrThrow(String key)A map for the user to specify any custom fields. A maximum of 100 labels per conversation is allowed, with a maximum of 256 characters per entry.
map<string, string> labels = 6;
| Parameter | |
|---|---|
| Name | Description |
key |
String |
| Returns | |
|---|---|
| Type | Description |
String |
|
getLanguageCode()
public String getLanguageCode()A user-specified language code for the conversation.
string language_code = 14;
| Returns | |
|---|---|
| Type | Description |
String |
The languageCode. |
getLanguageCodeBytes()
public ByteString getLanguageCodeBytes()A user-specified language code for the conversation.
string language_code = 14;
| Returns | |
|---|---|
| Type | Description |
ByteString |
The bytes for languageCode. |
getLatestAnalysis()
public Analysis getLatestAnalysis()Output only. The conversation's latest analysis, if one exists.
.google.cloud.contactcenterinsights.v1.Analysis latest_analysis = 12 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Analysis |
The latestAnalysis. |
getLatestAnalysisOrBuilder()
public AnalysisOrBuilder getLatestAnalysisOrBuilder()Output only. The conversation's latest analysis, if one exists.
.google.cloud.contactcenterinsights.v1.Analysis latest_analysis = 12 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
AnalysisOrBuilder |
|
getLatestSummary()
public ConversationSummarizationSuggestionData getLatestSummary()Output only. Latest summary of the conversation.
.google.cloud.contactcenterinsights.v1.ConversationSummarizationSuggestionData latest_summary = 20 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
ConversationSummarizationSuggestionData |
The latestSummary. |
getLatestSummaryOrBuilder()
public ConversationSummarizationSuggestionDataOrBuilder getLatestSummaryOrBuilder()Output only. Latest summary of the conversation.
.google.cloud.contactcenterinsights.v1.ConversationSummarizationSuggestionData latest_summary = 20 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
ConversationSummarizationSuggestionDataOrBuilder |
|
getMedium()
public Conversation.Medium getMedium()Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
.google.cloud.contactcenterinsights.v1.Conversation.Medium medium = 9 [(.google.api.field_behavior) = IMMUTABLE];
| Returns | |
|---|---|
| Type | Description |
Conversation.Medium |
The medium. |
getMediumValue()
public int getMediumValue()Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
.google.cloud.contactcenterinsights.v1.Conversation.Medium medium = 9 [(.google.api.field_behavior) = IMMUTABLE];
| Returns | |
|---|---|
| Type | Description |
int |
The enum numeric value on the wire for medium. |
getMetadataCase()
public Conversation.MetadataCase getMetadataCase()| Returns | |
|---|---|
| Type | Description |
Conversation.MetadataCase |
|
getMetadataJson()
public String getMetadataJson()Input only. JSON metadata encoded as a string. This field is primarily used by Insights integrations with various telphony systems and must be in one of Insight's supported formats.
string metadata_json = 25 [(.google.api.field_behavior) = INPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
String |
The metadataJson. |
getMetadataJsonBytes()
public ByteString getMetadataJsonBytes()Input only. JSON metadata encoded as a string. This field is primarily used by Insights integrations with various telphony systems and must be in one of Insight's supported formats.
string metadata_json = 25 [(.google.api.field_behavior) = INPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
ByteString |
The bytes for metadataJson. |
getName()
public String getName()Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
string name = 1 [(.google.api.field_behavior) = IMMUTABLE];
| Returns | |
|---|---|
| Type | Description |
String |
The name. |
getNameBytes()
public ByteString getNameBytes()Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
string name = 1 [(.google.api.field_behavior) = IMMUTABLE];
| Returns | |
|---|---|
| Type | Description |
ByteString |
The bytes for name. |
getObfuscatedUserId()
public String getObfuscatedUserId()Obfuscated user ID which the customer sent to us.
string obfuscated_user_id = 21;
| Returns | |
|---|---|
| Type | Description |
String |
The obfuscatedUserId. |
getObfuscatedUserIdBytes()
public ByteString getObfuscatedUserIdBytes()Obfuscated user ID which the customer sent to us.
string obfuscated_user_id = 21;
| Returns | |
|---|---|
| Type | Description |
ByteString |
The bytes for obfuscatedUserId. |
getParserForType()
public Parser<Conversation> getParserForType()| Returns | |
|---|---|
| Type | Description |
Parser<Conversation> |
|
getQualityMetadata()
public Conversation.QualityMetadata getQualityMetadata()Conversation metadata related to quality management.
.google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata quality_metadata = 24;
| Returns | |
|---|---|
| Type | Description |
Conversation.QualityMetadata |
The qualityMetadata. |
getQualityMetadataOrBuilder()
public Conversation.QualityMetadataOrBuilder getQualityMetadataOrBuilder()Conversation metadata related to quality management.
.google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata quality_metadata = 24;
| Returns | |
|---|---|
| Type | Description |
Conversation.QualityMetadataOrBuilder |
|
getRuntimeAnnotations(int index)
public RuntimeAnnotation getRuntimeAnnotations(int index)Output only. The annotations that were generated during the customer and agent interaction.
repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
index |
int |
| Returns | |
|---|---|
| Type | Description |
RuntimeAnnotation |
|
getRuntimeAnnotationsCount()
public int getRuntimeAnnotationsCount()Output only. The annotations that were generated during the customer and agent interaction.
repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
int |
|
getRuntimeAnnotationsList()
public List<RuntimeAnnotation> getRuntimeAnnotationsList()Output only. The annotations that were generated during the customer and agent interaction.
repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
List<RuntimeAnnotation> |
|
getRuntimeAnnotationsOrBuilder(int index)
public RuntimeAnnotationOrBuilder getRuntimeAnnotationsOrBuilder(int index)Output only. The annotations that were generated during the customer and agent interaction.
repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
index |
int |
| Returns | |
|---|---|
| Type | Description |
RuntimeAnnotationOrBuilder |
|
getRuntimeAnnotationsOrBuilderList()
public List<? extends RuntimeAnnotationOrBuilder> getRuntimeAnnotationsOrBuilderList()Output only. The annotations that were generated during the customer and agent interaction.
repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
List<? extends com.google.cloud.contactcenterinsights.v1.RuntimeAnnotationOrBuilder> |
|
getSerializedSize()
public int getSerializedSize()| Returns | |
|---|---|
| Type | Description |
int |
|
getStartTime()
public Timestamp getStartTime()The time at which the conversation started.
.google.protobuf.Timestamp start_time = 17;
| Returns | |
|---|---|
| Type | Description |
Timestamp |
The startTime. |
getStartTimeOrBuilder()
public TimestampOrBuilder getStartTimeOrBuilder()The time at which the conversation started.
.google.protobuf.Timestamp start_time = 17;
| Returns | |
|---|---|
| Type | Description |
TimestampOrBuilder |
|
getTranscript()
public Conversation.Transcript getTranscript()Output only. The conversation transcript.
.google.cloud.contactcenterinsights.v1.Conversation.Transcript transcript = 8 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Conversation.Transcript |
The transcript. |
getTranscriptOrBuilder()
public Conversation.TranscriptOrBuilder getTranscriptOrBuilder()Output only. The conversation transcript.
.google.cloud.contactcenterinsights.v1.Conversation.Transcript transcript = 8 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Conversation.TranscriptOrBuilder |
|
getTtl()
public Duration getTtl()Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.
.google.protobuf.Duration ttl = 16 [(.google.api.field_behavior) = INPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Duration |
The ttl. |
getTtlOrBuilder()
public DurationOrBuilder getTtlOrBuilder()Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.
.google.protobuf.Duration ttl = 16 [(.google.api.field_behavior) = INPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
DurationOrBuilder |
|
getTurnCount()
public int getTurnCount()Output only. The number of turns in the conversation.
int32 turn_count = 11 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
int |
The turnCount. |
getUpdateTime()
public Timestamp getUpdateTime()Output only. The most recent time at which the conversation was updated.
.google.protobuf.Timestamp update_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Timestamp |
The updateTime. |
getUpdateTimeOrBuilder()
public TimestampOrBuilder getUpdateTimeOrBuilder()Output only. The most recent time at which the conversation was updated.
.google.protobuf.Timestamp update_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
TimestampOrBuilder |
|
hasCallMetadata()
public boolean hasCallMetadata()Call-specific metadata.
.google.cloud.contactcenterinsights.v1.Conversation.CallMetadata call_metadata = 7;
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the callMetadata field is set. |
hasCreateTime()
public boolean hasCreateTime()Output only. The time at which the conversation was created.
.google.protobuf.Timestamp create_time = 3 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the createTime field is set. |
hasDataSource()
public boolean hasDataSource()The source of the audio and transcription for the conversation.
.google.cloud.contactcenterinsights.v1.ConversationDataSource data_source = 2;
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the dataSource field is set. |
hasDuration()
public boolean hasDuration()Output only. The duration of the conversation.
.google.protobuf.Duration duration = 10 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the duration field is set. |
hasExpireTime()
public boolean hasExpireTime()The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
.google.protobuf.Timestamp expire_time = 15;
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the expireTime field is set. |
hasLatestAnalysis()
public boolean hasLatestAnalysis()Output only. The conversation's latest analysis, if one exists.
.google.cloud.contactcenterinsights.v1.Analysis latest_analysis = 12 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the latestAnalysis field is set. |
hasLatestSummary()
public boolean hasLatestSummary()Output only. Latest summary of the conversation.
.google.cloud.contactcenterinsights.v1.ConversationSummarizationSuggestionData latest_summary = 20 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the latestSummary field is set. |
hasQualityMetadata()
public boolean hasQualityMetadata()Conversation metadata related to quality management.
.google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata quality_metadata = 24;
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the qualityMetadata field is set. |
hasStartTime()
public boolean hasStartTime()The time at which the conversation started.
.google.protobuf.Timestamp start_time = 17;
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the startTime field is set. |
hasTranscript()
public boolean hasTranscript()Output only. The conversation transcript.
.google.cloud.contactcenterinsights.v1.Conversation.Transcript transcript = 8 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the transcript field is set. |
hasTtl()
public boolean hasTtl()Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.
.google.protobuf.Duration ttl = 16 [(.google.api.field_behavior) = INPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the ttl field is set. |
hasUpdateTime()
public boolean hasUpdateTime()Output only. The most recent time at which the conversation was updated.
.google.protobuf.Timestamp update_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the updateTime field is set. |
hashCode()
public int hashCode()| Returns | |
|---|---|
| Type | Description |
int |
|
internalGetFieldAccessorTable()
protected GeneratedMessageV3.FieldAccessorTable internalGetFieldAccessorTable()| Returns | |
|---|---|
| Type | Description |
FieldAccessorTable |
|
internalGetMapFieldReflection(int number)
protected MapFieldReflectionAccessor internalGetMapFieldReflection(int number)| Parameter | |
|---|---|
| Name | Description |
number |
int |
| Returns | |
|---|---|
| Type | Description |
com.google.protobuf.MapFieldReflectionAccessor |
|
isInitialized()
public final boolean isInitialized()| Returns | |
|---|---|
| Type | Description |
boolean |
|
newBuilderForType()
public Conversation.Builder newBuilderForType()| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
newBuilderForType(GeneratedMessageV3.BuilderParent parent)
protected Conversation.Builder newBuilderForType(GeneratedMessageV3.BuilderParent parent)| Parameter | |
|---|---|
| Name | Description |
parent |
BuilderParent |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
newInstance(GeneratedMessageV3.UnusedPrivateParameter unused)
protected Object newInstance(GeneratedMessageV3.UnusedPrivateParameter unused)| Parameter | |
|---|---|
| Name | Description |
unused |
UnusedPrivateParameter |
| Returns | |
|---|---|
| Type | Description |
Object |
|
toBuilder()
public Conversation.Builder toBuilder()| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
writeTo(CodedOutputStream output)
public void writeTo(CodedOutputStream output)| Parameter | |
|---|---|
| Name | Description |
output |
CodedOutputStream |
| Exceptions | |
|---|---|
| Type | Description |
IOException |
|