Contact Center AI Insights v1 API - Class FaqAnswerData (2.13.0) 

public sealed class FaqAnswerData : IMessage<FaqAnswerData>, IEquatable<FaqAnswerData>, IDeepCloneable<FaqAnswerData>, IBufferMessage, IMessage

Reference documentation and code samples for the Contact Center AI Insights v1 API class FaqAnswerData.

Agent Assist frequently-asked-question answer data.

Inheritance

object > FaqAnswerData

Namespace

Google.Cloud.ContactCenterInsights.V1

Assembly

Google.Cloud.ContactCenterInsights.V1.dll

Constructors

FaqAnswerData()

public FaqAnswerData()

FaqAnswerData(FaqAnswerData)

public FaqAnswerData(FaqAnswerData other)
Parameter
Name Description
other FaqAnswerData

Properties

Answer

public string Answer { get; set; }

The piece of text from the source knowledge base document.

Property Value
Type Description
string

ConfidenceScore

public float ConfidenceScore { get; set; }

The system's confidence score that this answer is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

Property Value
Type Description
float

Metadata

public MapField<string, string> Metadata { get; }

Map that contains metadata about the FAQ answer and the document that it originates from.

Property Value
Type Description
MapFieldstringstring

QueryRecord

public string QueryRecord { get; set; }

The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}

Property Value
Type Description
string

Question

public string Question { get; set; }

The corresponding FAQ question.

Property Value
Type Description
string

Source

public string Source { get; set; }

The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}.

Property Value
Type Description
string