Note:
This documentation is for version 2.13.0 of the library.
Some samples may not work with other versions.
Installation
Install the Google.Cloud.ContactCenterInsights.V1 package from NuGet. Add it to
your project in the normal way (for example by right-clicking on the
project in Visual Studio and choosing "Manage NuGet Packages...").
Authentication
When running on Google Cloud, no action needs to be taken to authenticate.
Otherwise, the simplest way of authenticating your API calls is to
set up Application Default Credentials.
The credentials will automatically be used to authenticate. See
Set up Application Default Credentials for more details.
Create a client instance by calling the static Create or CreateAsync methods. Alternatively,
use the builder class associated with each client class (e.g. ContactCenterInsightsClientBuilder for ContactCenterInsightsClient)
as an easy way of specifying custom credentials, settings, or a custom endpoint. Clients are thread-safe,
and we recommend using a single instance across your entire application unless you have a particular need
to configure multiple client objects separately.
Using the REST (HTTP/1.1) transport
This library defaults to performing RPCs using gRPC using the binary Protocol Buffer wire format.
However, it also supports HTTP/1.1 and JSON, for situations where gRPC doesn't work as desired. (This is typically due to an incompatible proxy
or other network issue.) To create a client using HTTP/1.1, specify a RestGrpcAdapter reference for the GrpcAdapter property in the client builder.
Sample code:
var client = new ContactCenterInsightsClientBuilder
{
GrpcAdapter = RestGrpcAdapter.Default
}.Build();
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eThe \u003ccode\u003eGoogle.Cloud.ContactCenterInsights.V1\u003c/code\u003e library is a .NET client for the Contact Center AI Insights API, and this documentation specifically pertains to version 2.13.0.\u003c/p\u003e\n"],["\u003cp\u003eThe latest version of this library is 2.19.0, and this page provides links to all available documentation for versions from 1.0.0 up to 2.19.0.\u003c/p\u003e\n"],["\u003cp\u003eAuthentication when running on Google Cloud is automatic, while other environments can use Application Default Credentials for ease of use.\u003c/p\u003e\n"],["\u003cp\u003eAll operations within the library are managed through the \u003ccode\u003eContactCenterInsightsClient\u003c/code\u003e, which can be created using static methods or a builder class, and is recommended to use as a single instance across the application.\u003c/p\u003e\n"],["\u003cp\u003eThe library defaults to gRPC, but it also supports HTTP/1.1 and JSON by specifying a \u003ccode\u003eRestGrpcAdapter\u003c/code\u003e in the client builder for use when gRPC is incompatible.\u003c/p\u003e\n"]]],[],null,[]]
