The system's confidence score that this answer is a good match for this
conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely
certain).
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eThis document provides reference information for the \u003ccode\u003eFaqAnswerData\u003c/code\u003e class within the \u003ccode\u003eGoogle.Cloud.ContactCenterInsights.V1\u003c/code\u003e namespace, detailing its properties, constructors, and implementation of various interfaces.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eFaqAnswerData\u003c/code\u003e class represents frequently-asked-question answer data used by Agent Assist, with the most recent version being 2.19.0 and many other historical versions are listed.\u003c/p\u003e\n"],["\u003cp\u003e\u003ccode\u003eFaqAnswerData\u003c/code\u003e objects contain properties such as \u003ccode\u003eAnswer\u003c/code\u003e, \u003ccode\u003eConfidenceScore\u003c/code\u003e, \u003ccode\u003eMetadata\u003c/code\u003e, \u003ccode\u003eQueryRecord\u003c/code\u003e, \u003ccode\u003eQuestion\u003c/code\u003e, and \u003ccode\u003eSource\u003c/code\u003e, which collectively provide details about the answer, its confidence level, and its origin.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eFaqAnswerData\u003c/code\u003e class has two constructors: a default constructor and one that creates a copy from an existing \u003ccode\u003eFaqAnswerData\u003c/code\u003e object.\u003c/p\u003e\n"],["\u003cp\u003eThis resource shows many previous versions, going as far back as 1.0.0, showing the development history of this API.\u003c/p\u003e\n"]]],[],null,["# Contact Center AI Insights v1 API - Class FaqAnswerData (2.19.0)\n\nVersion latestkeyboard_arrow_down\n\n- [2.19.0 (latest)](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.FaqAnswerData)\n- [2.18.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.18.0/Google.Cloud.ContactCenterInsights.V1.FaqAnswerData)\n- [2.17.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.17.0/Google.Cloud.ContactCenterInsights.V1.FaqAnswerData)\n- [2.16.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.16.0/Google.Cloud.ContactCenterInsights.V1.FaqAnswerData)\n- [2.15.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.15.0/Google.Cloud.ContactCenterInsights.V1.FaqAnswerData)\n- [2.14.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.14.0/Google.Cloud.ContactCenterInsights.V1.FaqAnswerData)\n- [2.13.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.13.0/Google.Cloud.ContactCenterInsights.V1.FaqAnswerData)\n- [2.12.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.12.0/Google.Cloud.ContactCenterInsights.V1.FaqAnswerData)\n- [2.11.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.11.0/Google.Cloud.ContactCenterInsights.V1.FaqAnswerData)\n- [2.10.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.10.0/Google.Cloud.ContactCenterInsights.V1.FaqAnswerData)\n- [2.9.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.9.0/Google.Cloud.ContactCenterInsights.V1.FaqAnswerData)\n- [2.8.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.8.0/Google.Cloud.ContactCenterInsights.V1.FaqAnswerData)\n- [2.7.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.7.0/Google.Cloud.ContactCenterInsights.V1.FaqAnswerData)\n- [2.6.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.6.0/Google.Cloud.ContactCenterInsights.V1.FaqAnswerData)\n- [2.5.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.5.0/Google.Cloud.ContactCenterInsights.V1.FaqAnswerData)\n- [2.4.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.4.0/Google.Cloud.ContactCenterInsights.V1.FaqAnswerData)\n- [2.3.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.3.0/Google.Cloud.ContactCenterInsights.V1.FaqAnswerData)\n- [2.2.1](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.2.1/Google.Cloud.ContactCenterInsights.V1.FaqAnswerData)\n- [2.1.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.1.0/Google.Cloud.ContactCenterInsights.V1.FaqAnswerData)\n- [2.0.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.0.0/Google.Cloud.ContactCenterInsights.V1.FaqAnswerData)\n- [1.3.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/1.3.0/Google.Cloud.ContactCenterInsights.V1.FaqAnswerData)\n- [1.2.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/1.2.0/Google.Cloud.ContactCenterInsights.V1.FaqAnswerData)\n- [1.1.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/1.1.0/Google.Cloud.ContactCenterInsights.V1.FaqAnswerData)\n- [1.0.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/1.0.0/Google.Cloud.ContactCenterInsights.V1.FaqAnswerData) \n\n public sealed class FaqAnswerData : IMessage\u003cFaqAnswerData\u003e, IEquatable\u003cFaqAnswerData\u003e, IDeepCloneable\u003cFaqAnswerData\u003e, IBufferMessage, IMessage\n\nReference documentation and code samples for the Contact Center AI Insights v1 API class FaqAnswerData.\n\nAgent Assist frequently-asked-question answer data. \n\nInheritance\n-----------\n\n[object](https://learn.microsoft.com/dotnet/api/system.object) \\\u003e FaqAnswerData \n\nImplements\n----------\n\n[IMessage](https://cloud.google.com/dotnet/docs/reference/Google.Protobuf/latest/Google.Protobuf.IMessage-1.html)[FaqAnswerData](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.FaqAnswerData), [IEquatable](https://learn.microsoft.com/dotnet/api/system.iequatable-1)[FaqAnswerData](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.FaqAnswerData), [IDeepCloneable](https://cloud.google.com/dotnet/docs/reference/Google.Protobuf/latest/Google.Protobuf.IDeepCloneable-1.html)[FaqAnswerData](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.FaqAnswerData), [IBufferMessage](https://cloud.google.com/dotnet/docs/reference/Google.Protobuf/latest/Google.Protobuf.IBufferMessage.html), [IMessage](https://cloud.google.com/dotnet/docs/reference/Google.Protobuf/latest/Google.Protobuf.IMessage.html) \n\nInherited Members\n-----------------\n\n[object.GetHashCode()](https://learn.microsoft.com/dotnet/api/system.object.gethashcode) \n[object.GetType()](https://learn.microsoft.com/dotnet/api/system.object.gettype) \n[object.ToString()](https://learn.microsoft.com/dotnet/api/system.object.tostring)\n\nNamespace\n---------\n\n[Google.Cloud.ContactCenterInsights.V1](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1)\n\nAssembly\n--------\n\nGoogle.Cloud.ContactCenterInsights.V1.dll\n\nConstructors\n------------\n\n### FaqAnswerData()\n\n public FaqAnswerData()\n\n### FaqAnswerData(FaqAnswerData)\n\n public FaqAnswerData(FaqAnswerData other)\n\nProperties\n----------\n\n### Answer\n\n public string Answer { get; set; }\n\nThe piece of text from the `source` knowledge base document.\n\n### ConfidenceScore\n\n public float ConfidenceScore { get; set; }\n\nThe system's confidence score that this answer is a good match for this\nconversation, ranging from 0.0 (completely uncertain) to 1.0 (completely\ncertain).\n\n### Metadata\n\n public MapField\u003cstring, string\u003e Metadata { get; }\n\nMap that contains metadata about the FAQ answer and the document that\nit originates from.\n\n### QueryRecord\n\n public string QueryRecord { get; set; }\n\nThe name of the answer record.\nFormat:\nprojects/{project}/locations/{location}/answerRecords/{answer_record}\n\n### Question\n\n public string Question { get; set; }\n\nThe corresponding FAQ question.\n\n### Source\n\n public string Source { get; set; }\n\nThe knowledge document that this answer was extracted from.\nFormat:\nprojects/{project}/knowledgeBases/{knowledge_base}/documents/{document}."]]
