For most entity types, the metadata is a Wikipedia URL (wikipedia_url)
and Knowledge Graph MID (mid), if they are available. For the metadata
associated with other entity types, see the Type table below.
The salience score associated with the entity in the [0, 1.0] range.
The salience score for an entity provides information about the
importance or centrality of that entity to the entire document text.
Scores closer to 0 are less salient, while scores closer to 1.0 are highly
salient.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eThe \u003ccode\u003eEntity\u003c/code\u003e class in the Google Cloud Contact Center AI Insights v1 API represents a known entity found in a conversation, such as a person, organization, or location.\u003c/p\u003e\n"],["\u003cp\u003eThis class implements interfaces like \u003ccode\u003eIMessage\u003c/code\u003e, \u003ccode\u003eIEquatable\u003c/code\u003e, \u003ccode\u003eIDeepCloneable\u003c/code\u003e, and \u003ccode\u003eIBufferMessage\u003c/code\u003e, and inherits from \u003ccode\u003eobject\u003c/code\u003e, providing methods like \u003ccode\u003eGetHashCode\u003c/code\u003e, \u003ccode\u003eGetType\u003c/code\u003e, and \u003ccode\u003eToString\u003c/code\u003e.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eEntity\u003c/code\u003e class has properties such as \u003ccode\u003eDisplayName\u003c/code\u003e, \u003ccode\u003eMetadata\u003c/code\u003e, \u003ccode\u003eSalience\u003c/code\u003e, \u003ccode\u003eSentiment\u003c/code\u003e, and \u003ccode\u003eType\u003c/code\u003e, which detail various attributes of the entity, including its name, associated data, importance, sentiment expressed, and its type.\u003c/p\u003e\n"],["\u003cp\u003eThe most recent version of the \u003ccode\u003eEntity\u003c/code\u003e class in this documentation is 2.19.0, but there is a list of other versions, ranging from 1.0.0 to 2.18.0, available to access as well.\u003c/p\u003e\n"]]],[],null,["# Contact Center AI Insights v1 API - Class Entity (2.19.0)\n\nVersion latestkeyboard_arrow_down\n\n- [2.19.0 (latest)](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.Entity)\n- [2.18.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.18.0/Google.Cloud.ContactCenterInsights.V1.Entity)\n- [2.17.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.17.0/Google.Cloud.ContactCenterInsights.V1.Entity)\n- [2.16.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.16.0/Google.Cloud.ContactCenterInsights.V1.Entity)\n- [2.15.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.15.0/Google.Cloud.ContactCenterInsights.V1.Entity)\n- [2.14.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.14.0/Google.Cloud.ContactCenterInsights.V1.Entity)\n- [2.13.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.13.0/Google.Cloud.ContactCenterInsights.V1.Entity)\n- [2.12.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.12.0/Google.Cloud.ContactCenterInsights.V1.Entity)\n- [2.11.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.11.0/Google.Cloud.ContactCenterInsights.V1.Entity)\n- [2.10.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.10.0/Google.Cloud.ContactCenterInsights.V1.Entity)\n- [2.9.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.9.0/Google.Cloud.ContactCenterInsights.V1.Entity)\n- [2.8.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.8.0/Google.Cloud.ContactCenterInsights.V1.Entity)\n- [2.7.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.7.0/Google.Cloud.ContactCenterInsights.V1.Entity)\n- [2.6.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.6.0/Google.Cloud.ContactCenterInsights.V1.Entity)\n- [2.5.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.5.0/Google.Cloud.ContactCenterInsights.V1.Entity)\n- [2.4.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.4.0/Google.Cloud.ContactCenterInsights.V1.Entity)\n- [2.3.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.3.0/Google.Cloud.ContactCenterInsights.V1.Entity)\n- [2.2.1](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.2.1/Google.Cloud.ContactCenterInsights.V1.Entity)\n- [2.1.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.1.0/Google.Cloud.ContactCenterInsights.V1.Entity)\n- [2.0.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.0.0/Google.Cloud.ContactCenterInsights.V1.Entity)\n- [1.3.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/1.3.0/Google.Cloud.ContactCenterInsights.V1.Entity)\n- [1.2.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/1.2.0/Google.Cloud.ContactCenterInsights.V1.Entity)\n- [1.1.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/1.1.0/Google.Cloud.ContactCenterInsights.V1.Entity)\n- [1.0.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/1.0.0/Google.Cloud.ContactCenterInsights.V1.Entity) \n\n public sealed class Entity : IMessage\u003cEntity\u003e, IEquatable\u003cEntity\u003e, IDeepCloneable\u003cEntity\u003e, IBufferMessage, IMessage\n\nReference documentation and code samples for the Contact Center AI Insights v1 API class Entity.\n\nThe data for an entity annotation.\nRepresents a phrase in the conversation that is a known entity, such\nas a person, an organization, or location. \n\nInheritance\n-----------\n\n[object](https://learn.microsoft.com/dotnet/api/system.object) \\\u003e Entity \n\nImplements\n----------\n\n[IMessage](https://cloud.google.com/dotnet/docs/reference/Google.Protobuf/latest/Google.Protobuf.IMessage-1.html)[Entity](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.Entity), [IEquatable](https://learn.microsoft.com/dotnet/api/system.iequatable-1)[Entity](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.Entity), [IDeepCloneable](https://cloud.google.com/dotnet/docs/reference/Google.Protobuf/latest/Google.Protobuf.IDeepCloneable-1.html)[Entity](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.Entity), [IBufferMessage](https://cloud.google.com/dotnet/docs/reference/Google.Protobuf/latest/Google.Protobuf.IBufferMessage.html), [IMessage](https://cloud.google.com/dotnet/docs/reference/Google.Protobuf/latest/Google.Protobuf.IMessage.html) \n\nInherited Members\n-----------------\n\n[object.GetHashCode()](https://learn.microsoft.com/dotnet/api/system.object.gethashcode) \n[object.GetType()](https://learn.microsoft.com/dotnet/api/system.object.gettype) \n[object.ToString()](https://learn.microsoft.com/dotnet/api/system.object.tostring)\n\nNamespace\n---------\n\n[Google.Cloud.ContactCenterInsights.V1](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1)\n\nAssembly\n--------\n\nGoogle.Cloud.ContactCenterInsights.V1.dll\n\nConstructors\n------------\n\n### Entity()\n\n public Entity()\n\n### Entity(Entity)\n\n public Entity(Entity other)\n\nProperties\n----------\n\n### DisplayName\n\n public string DisplayName { get; set; }\n\nThe representative name for the entity.\n\n### Metadata\n\n public MapField\u003cstring, string\u003e Metadata { get; }\n\nMetadata associated with the entity.\n\nFor most entity types, the metadata is a Wikipedia URL (`wikipedia_url`)\nand Knowledge Graph MID (`mid`), if they are available. For the metadata\nassociated with other entity types, see the Type table below.\n\n### Salience\n\n public float Salience { get; set; }\n\nThe salience score associated with the entity in the \\[0, 1.0\\] range.\n\nThe salience score for an entity provides information about the\nimportance or centrality of that entity to the entire document text.\nScores closer to 0 are less salient, while scores closer to 1.0 are highly\nsalient.\n\n### Sentiment\n\n public SentimentData Sentiment { get; set; }\n\nThe aggregate sentiment expressed for this entity in the conversation.\n\n### Type\n\n public Entity.Types.Type Type { get; set; }\n\nThe entity type."]]
