public sealed class QaScorecardResult : IMessage<QaScorecardResult>, IEquatable<QaScorecardResult>, IDeepCloneable<QaScorecardResult>, IBufferMessage, IMessage
Reference documentation and code samples for the Contact Center AI Insights v1 API class QaScorecardResult.
The results of scoring a single conversation against a QaScorecard. Contains
a collection of QaAnswers and aggregate score.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eThe latest version available for the \u003ccode\u003eQaScorecardResult\u003c/code\u003e class in the Contact Center AI Insights v1 API is 2.19.0.\u003c/p\u003e\n"],["\u003cp\u003e\u003ccode\u003eQaScorecardResult\u003c/code\u003e is used to represent the scoring results of a single conversation against a \u003ccode\u003eQaScorecard\u003c/code\u003e, including aggregate scores and a collection of \u003ccode\u003eQaAnswers\u003c/code\u003e.\u003c/p\u003e\n"],["\u003cp\u003eThe class implements several interfaces, such as \u003ccode\u003eIMessage\u003c/code\u003e, \u003ccode\u003eIEquatable\u003c/code\u003e, \u003ccode\u003eIDeepCloneable\u003c/code\u003e, and \u003ccode\u003eIBufferMessage\u003c/code\u003e, indicating its integration within the Google.Protobuf ecosystem.\u003c/p\u003e\n"],["\u003cp\u003eProperties within \u003ccode\u003eQaScorecardResult\u003c/code\u003e include data points like \u003ccode\u003eAgentId\u003c/code\u003e, \u003ccode\u003eConversation\u003c/code\u003e, \u003ccode\u003eScore\u003c/code\u003e, \u003ccode\u003ePotentialScore\u003c/code\u003e, and \u003ccode\u003eQaAnswers\u003c/code\u003e, which offer a comprehensive view of the scored conversation.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eQaScorecardResult\u003c/code\u003e class also contains properties such as \u003ccode\u003eNormalizedScore\u003c/code\u003e, \u003ccode\u003eQaTagResults\u003c/code\u003e, and \u003ccode\u003eScoreSources\u003c/code\u003e, which provide various levels of score detail and source information.\u003c/p\u003e\n"]]],[],null,["# Contact Center AI Insights v1 API - Class QaScorecardResult (2.19.0)\n\nVersion latestkeyboard_arrow_down\n\n- [2.19.0 (latest)](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.QaScorecardResult)\n- [2.18.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.18.0/Google.Cloud.ContactCenterInsights.V1.QaScorecardResult)\n- [2.17.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.17.0/Google.Cloud.ContactCenterInsights.V1.QaScorecardResult)\n- [2.16.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.16.0/Google.Cloud.ContactCenterInsights.V1.QaScorecardResult)\n- [2.15.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.15.0/Google.Cloud.ContactCenterInsights.V1.QaScorecardResult)\n- [2.14.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.14.0/Google.Cloud.ContactCenterInsights.V1.QaScorecardResult)\n- [2.13.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.13.0/Google.Cloud.ContactCenterInsights.V1.QaScorecardResult)\n- [2.12.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.12.0/Google.Cloud.ContactCenterInsights.V1.QaScorecardResult)\n- [2.11.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.11.0/Google.Cloud.ContactCenterInsights.V1.QaScorecardResult)\n- [2.10.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.10.0/Google.Cloud.ContactCenterInsights.V1.QaScorecardResult)\n- [2.9.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.9.0/Google.Cloud.ContactCenterInsights.V1.QaScorecardResult)\n- [2.8.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.8.0/Google.Cloud.ContactCenterInsights.V1.QaScorecardResult)\n- [2.7.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.7.0/Google.Cloud.ContactCenterInsights.V1.QaScorecardResult)\n- [2.6.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.6.0/Google.Cloud.ContactCenterInsights.V1.QaScorecardResult)\n- [2.5.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.5.0/Google.Cloud.ContactCenterInsights.V1.QaScorecardResult)\n- [2.4.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.4.0/Google.Cloud.ContactCenterInsights.V1.QaScorecardResult)\n- [2.3.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.3.0/Google.Cloud.ContactCenterInsights.V1.QaScorecardResult)\n- [2.2.1](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.2.1/Google.Cloud.ContactCenterInsights.V1.QaScorecardResult)\n- [2.1.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.1.0/Google.Cloud.ContactCenterInsights.V1.QaScorecardResult)\n- [2.0.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.0.0/Google.Cloud.ContactCenterInsights.V1.QaScorecardResult)\n- [1.3.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/1.3.0/Google.Cloud.ContactCenterInsights.V1.QaScorecardResult)\n- [1.2.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/1.2.0/Google.Cloud.ContactCenterInsights.V1.QaScorecardResult)\n- [1.1.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/1.1.0/Google.Cloud.ContactCenterInsights.V1.QaScorecardResult)\n- [1.0.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/1.0.0/Google.Cloud.ContactCenterInsights.V1.QaScorecardResult) \n\n public sealed class QaScorecardResult : IMessage\u003cQaScorecardResult\u003e, IEquatable\u003cQaScorecardResult\u003e, IDeepCloneable\u003cQaScorecardResult\u003e, IBufferMessage, IMessage\n\nReference documentation and code samples for the Contact Center AI Insights v1 API class QaScorecardResult.\n\nThe results of scoring a single conversation against a QaScorecard. Contains\na collection of QaAnswers and aggregate score. \n\nInheritance\n-----------\n\n[object](https://learn.microsoft.com/dotnet/api/system.object) \\\u003e QaScorecardResult \n\nImplements\n----------\n\n[IMessage](https://cloud.google.com/dotnet/docs/reference/Google.Protobuf/latest/Google.Protobuf.IMessage-1.html)[QaScorecardResult](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.QaScorecardResult), [IEquatable](https://learn.microsoft.com/dotnet/api/system.iequatable-1)[QaScorecardResult](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.QaScorecardResult), [IDeepCloneable](https://cloud.google.com/dotnet/docs/reference/Google.Protobuf/latest/Google.Protobuf.IDeepCloneable-1.html)[QaScorecardResult](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.QaScorecardResult), [IBufferMessage](https://cloud.google.com/dotnet/docs/reference/Google.Protobuf/latest/Google.Protobuf.IBufferMessage.html), [IMessage](https://cloud.google.com/dotnet/docs/reference/Google.Protobuf/latest/Google.Protobuf.IMessage.html) \n\nInherited Members\n-----------------\n\n[object.GetHashCode()](https://learn.microsoft.com/dotnet/api/system.object.gethashcode) \n[object.GetType()](https://learn.microsoft.com/dotnet/api/system.object.gettype) \n[object.ToString()](https://learn.microsoft.com/dotnet/api/system.object.tostring)\n\nNamespace\n---------\n\n[Google.Cloud.ContactCenterInsights.V1](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1)\n\nAssembly\n--------\n\nGoogle.Cloud.ContactCenterInsights.V1.dll\n\nConstructors\n------------\n\n### QaScorecardResult()\n\n public QaScorecardResult()\n\n### QaScorecardResult(QaScorecardResult)\n\n public QaScorecardResult(QaScorecardResult other)\n\nProperties\n----------\n\n### AgentId\n\n public string AgentId { get; set; }\n\nID of the agent that handled the conversation.\n\n### Conversation\n\n public string Conversation { get; set; }\n\nThe conversation scored by this result.\n\n### ConversationAsConversationName\n\n public ConversationName ConversationAsConversationName { get; set; }\n\n[ConversationName](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.ConversationName)-typed view over the [Conversation](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.QaScorecardResult#Google_Cloud_ContactCenterInsights_V1_QaScorecardResult_Conversation) resource name property.\n\n### CreateTime\n\n public Timestamp CreateTime { get; set; }\n\nOutput only. The timestamp that the revision was created.\n\n### HasNormalizedScore\n\n public bool HasNormalizedScore { get; }\n\nGets whether the \"normalized_score\" field is set\n\n### HasPotentialScore\n\n public bool HasPotentialScore { get; }\n\nGets whether the \"potential_score\" field is set\n\n### HasScore\n\n public bool HasScore { get; }\n\nGets whether the \"score\" field is set\n\n### Name\n\n public string Name { get; set; }\n\nIdentifier. The name of the scorecard result.\nFormat:\nprojects/{project}/locations/{location}/qaScorecardResults/{qa_scorecard_result}\n\n### NormalizedScore\n\n public double NormalizedScore { get; set; }\n\nThe normalized score, which is the score divided by the potential score.\nAny manual edits are included if they exist.\n\n### PotentialScore\n\n public double PotentialScore { get; set; }\n\nThe maximum potential overall score of the scorecard. Any questions\nanswered using `na_value` are excluded from this calculation.\n\n### QaAnswers\n\n public RepeatedField\u003cQaAnswer\u003e QaAnswers { get; }\n\nSet of QaAnswers represented in the result.\n\n### QaScorecardResultName\n\n public QaScorecardResultName QaScorecardResultName { get; set; }\n\n[QaScorecardResultName](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.QaScorecardResultName)-typed view over the [Name](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.QaScorecardResult#Google_Cloud_ContactCenterInsights_V1_QaScorecardResult_Name) resource name property.\n\n### QaScorecardRevision\n\n public string QaScorecardRevision { get; set; }\n\nThe QaScorecardRevision scored by this result.\n\n### QaScorecardRevisionAsQaScorecardRevisionName\n\n public QaScorecardRevisionName QaScorecardRevisionAsQaScorecardRevisionName { get; set; }\n\n[QaScorecardRevisionName](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.QaScorecardRevisionName)-typed view over the [QaScorecardRevision](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.QaScorecardResult#Google_Cloud_ContactCenterInsights_V1_QaScorecardResult_QaScorecardRevision) resource name\nproperty.\n\n### QaTagResults\n\n public RepeatedField\u003cQaScorecardResult.Types.QaTagResult\u003e QaTagResults { get; }\n\nCollection of tags and their scores.\n\n### Score\n\n public double Score { get; set; }\n\nThe overall numerical score of the result, incorporating any manual edits\nif they exist.\n\n### ScoreSources\n\n public RepeatedField\u003cQaScorecardResult.Types.ScoreSource\u003e ScoreSources { get; }\n\nList of all individual score sets."]]
