Note:
This documentation is for version 2.10.0 of the library.
Some samples may not work with other versions.
Installation
Install the Google.Cloud.ContactCenterInsights.V1 package from NuGet. Add it to
your project in the normal way (for example by right-clicking on the
project in Visual Studio and choosing "Manage NuGet Packages...").
Authentication
When running on Google Cloud, no action needs to be taken to authenticate.
Otherwise, the simplest way of authenticating your API calls is to
download a service account JSON file then set the GOOGLE_APPLICATION_CREDENTIALS environment variable to refer to it.
The credentials will automatically be used to authenticate. See the Getting Started With
Authentication guide for more details.
Create a client instance by calling the static Create or CreateAsync methods. Alternatively,
use the builder class associated with each client class (e.g. ContactCenterInsightsClientBuilder for ContactCenterInsightsClient)
as an easy way of specifying custom credentials, settings, or a custom endpoint. Clients are thread-safe,
and we recommend using a single instance across your entire application unless you have a particular need
to configure multiple client objects separately.
Using the REST (HTTP/1.1) transport
This library defaults to performing RPCs using gRPC using the binary Protocol Buffer wire format.
However, it also supports HTTP/1.1 and JSON, for situations where gRPC doesn't work as desired. (This is typically due to an incompatible proxy
or other network issue.) To create a client using HTTP/1.1, specify a RestGrpcAdapter reference for the GrpcAdapter property in the client builder.
Sample code:
var client = new ContactCenterInsightsClientBuilder
{
GrpcAdapter = RestGrpcAdapter.Default
}.Build();
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eThe latest version of the \u003ccode\u003eGoogle.Cloud.ContactCenterInsights.V1\u003c/code\u003e library is 2.19.0, with the current documentation focusing on version 2.10.0.\u003c/p\u003e\n"],["\u003cp\u003eThis .NET client library provides access to the Contact Center AI Insights API for contact center-related analysis.\u003c/p\u003e\n"],["\u003cp\u003eAuthentication on Google Cloud is automatic, and for other environments, setting the \u003ccode\u003eGOOGLE_APPLICATION_CREDENTIALS\u003c/code\u003e environment variable using a service account JSON file is the recommended approach.\u003c/p\u003e\n"],["\u003cp\u003eAll API operations are managed through the \u003ccode\u003eContactCenterInsightsClient\u003c/code\u003e, which can be instantiated using the \u003ccode\u003eCreate\u003c/code\u003e or \u003ccode\u003eCreateAsync\u003c/code\u003e methods, and it's recommended to use a single client instance throughout the application.\u003c/p\u003e\n"],["\u003cp\u003eWhile the library defaults to gRPC, it also supports the REST (HTTP/1.1) transport by specifying a \u003ccode\u003eRestGrpcAdapter\u003c/code\u003e in the client builder.\u003c/p\u003e\n"]]],[],null,[]]
