Contact Center AI Insights v1 API - Class Settings (2.19.0) 

public sealed class Settings : IMessage<Settings>, IEquatable<Settings>, IDeepCloneable<Settings>, IBufferMessage, IMessage

Reference documentation and code samples for the Contact Center AI Insights v1 API class Settings.

The CCAI Insights project wide settings. Use these settings to configure the behavior of Insights. View these settings with getsettings and change the settings with updateSettings.

Inheritance

object > Settings

Namespace

Google.Cloud.ContactCenterInsights.V1

Assembly

Google.Cloud.ContactCenterInsights.V1.dll

Constructors

Settings()

public Settings()

Settings(Settings)

public Settings(Settings other)
Parameter
Name Description
other Settings

Properties

AnalysisConfig

public Settings.Types.AnalysisConfig AnalysisConfig { get; set; }

Default analysis settings.

Property Value
Type Description
SettingsTypesAnalysisConfig

ConversationTtl

public Duration ConversationTtl { get; set; }

The default TTL for newly-created conversations. If a conversation has a specified expiration, that value will be used instead. Changing this value will not change the expiration of existing conversations. Conversations with no expire time persist until they are deleted.

Property Value
Type Description
Duration

CreateTime

public Timestamp CreateTime { get; set; }

Output only. The time at which the settings was created.

Property Value
Type Description
Timestamp

LanguageCode

public string LanguageCode { get; set; }

A language code to be applied to each transcript segment unless the segment already specifies a language code. Language code defaults to "en-US" if it is neither specified on the segment nor here.

Property Value
Type Description
string

Name

public string Name { get; set; }

Immutable. The resource name of the settings resource. Format: projects/{project}/locations/{location}/settings

Property Value
Type Description
string

PubsubNotificationSettings

public MapField<string, string> PubsubNotificationSettings { get; }

A map that maps a notification trigger to a Pub/Sub topic. Each time a specified trigger occurs, Insights will notify the corresponding Pub/Sub topic.

Keys are notification triggers. Supported keys are:

  • "all-triggers": Notify each time any of the supported triggers occurs.
  • "create-analysis": Notify each time an analysis is created.
  • "create-conversation": Notify each time a conversation is created.
  • "export-insights-data": Notify each time an export is complete.
  • "ingest-conversations": Notify each time an IngestConversations LRO is complete.
  • "update-conversation": Notify each time a conversation is updated via UpdateConversation.
  • "upload-conversation": Notify when an UploadConversation LRO is complete.

Values are Pub/Sub topics. The format of each Pub/Sub topic is: projects/{project}/topics/{topic}

Property Value
Type Description
MapFieldstringstring

RedactionConfig

public RedactionConfig RedactionConfig { get; set; }

Default DLP redaction resources to be applied while ingesting conversations. This applies to conversations ingested from the UploadConversation and IngestConversations endpoints, including conversations coming from CCAI Platform.

Property Value
Type Description
RedactionConfig

SettingsName

public SettingsName SettingsName { get; set; }

SettingsName-typed view over the Name resource name property.

Property Value
Type Description
SettingsName

SpeechConfig

public SpeechConfig SpeechConfig { get; set; }

Optional. Default Speech-to-Text resources to use while ingesting audio files. Optional, CCAI Insights will create a default if not provided. This applies to conversations ingested from the UploadConversation and IngestConversations endpoints, including conversations coming from CCAI Platform.

Property Value
Type Description
SpeechConfig

UpdateTime

public Timestamp UpdateTime { get; set; }

Output only. The time at which the settings were last updated.

Property Value
Type Description
Timestamp