public sealed class ResponseMessage.Types.LiveAgentHandoff : IMessage<ResponseMessage.Types.LiveAgentHandoff>, IEquatable<ResponseMessage.Types.LiveAgentHandoff>, IDeepCloneable<ResponseMessage.Types.LiveAgentHandoff>, IBufferMessage, IMessage
Reference documentation and code samples for the Dialogflow v3 API class ResponseMessage.Types.LiveAgentHandoff.
Indicates that the conversation should be handed off to a live agent.
Dialogflow only uses this to determine which conversations were handed off
to a human agent for measurement purposes. What else to do with this signal
is up to you and your handoff procedures.
You may set this, for example:
In the
[entry_fulfillment][google.cloud.dialogflow.cx.v3.Page.entry_fulfillment]
of a [Page][google.cloud.dialogflow.cx.v3.Page] if
entering the page indicates something went extremely wrong in the
conversation.
In a webhook response when you determine that the customer issue can only
be handled by a human.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eThis page provides reference documentation for the \u003ccode\u003eResponseMessage.Types.LiveAgentHandoff\u003c/code\u003e class within the Google Cloud Dialogflow CX v3 API, specifically in the .NET environment.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eLiveAgentHandoff\u003c/code\u003e class signals that a conversation should be transferred to a human agent, used by Dialogflow for measuring such transfers.\u003c/p\u003e\n"],["\u003cp\u003eThe class can be utilized within page entry fulfillments or webhook responses to indicate the need for human intervention.\u003c/p\u003e\n"],["\u003cp\u003eThe documentation includes an inheritance hierarchy, implementation details, a constructor, and the \u003ccode\u003eMetadata\u003c/code\u003e property for custom handoff data.\u003c/p\u003e\n"],["\u003cp\u003eIt outlines the availability of this class across multiple versions of the Dialogflow v3 API, ranging from version 1.0.0 up to the latest version, 2.23.0, with links provided for each version.\u003c/p\u003e\n"]]],[],null,[]]
