public MapField<string, DialogflowIntent> DialogflowIntents { get; }
Output only. All the matched Dialogflow intents in the call. The key
corresponds to a Dialogflow intent, format:
projects/{project}/agent/{agent}/intents/{intent}
Input only. JSON metadata encoded as a string.
This field is primarily used by Insights integrations with various telphony
systems and must be in one of Insight's supported formats.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eThe latest version of the \u003ccode\u003eConversation\u003c/code\u003e class within the \u003ccode\u003eGoogle.Cloud.ContactCenterInsights.V1\u003c/code\u003e namespace is 2.19.0, and it is part of the Contact Center AI Insights v1 API.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eConversation\u003c/code\u003e class is a resource representing a conversation, that implements interfaces like \u003ccode\u003eIMessage\u003c/code\u003e, \u003ccode\u003eIEquatable\u003c/code\u003e, \u003ccode\u003eIDeepCloneable\u003c/code\u003e, and \u003ccode\u003eIBufferMessage\u003c/code\u003e, and the class provides various properties like \u003ccode\u003eAgentId\u003c/code\u003e, \u003ccode\u003eCallMetadata\u003c/code\u003e, \u003ccode\u003eCreateTime\u003c/code\u003e, \u003ccode\u003eDataSource\u003c/code\u003e, \u003ccode\u003eDuration\u003c/code\u003e, and more to capture call details.\u003c/p\u003e\n"],["\u003cp\u003eThis class supports setting the conversation's expiration via \u003ccode\u003eExpireTime\u003c/code\u003e or \u003ccode\u003eTtl\u003c/code\u003e, after which the conversation data and analyses are deleted.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eConversation\u003c/code\u003e class has a property called \u003ccode\u003eLatestAnalysis\u003c/code\u003e that will provide the conversation's latest analysis, if it exists, and the \u003ccode\u003eLatestSummary\u003c/code\u003e property will offer a summary.\u003c/p\u003e\n"],["\u003cp\u003eThere are multiple versions of the \u003ccode\u003eConversation\u003c/code\u003e class available, with version numbers ranging from 1.0.0 to 2.19.0.\u003c/p\u003e\n"]]],[],null,["# Contact Center AI Insights v1 API - Class Conversation (2.19.0)\n\nVersion latestkeyboard_arrow_down\n\n- [2.19.0 (latest)](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.Conversation)\n- [2.18.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.18.0/Google.Cloud.ContactCenterInsights.V1.Conversation)\n- [2.17.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.17.0/Google.Cloud.ContactCenterInsights.V1.Conversation)\n- [2.16.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.16.0/Google.Cloud.ContactCenterInsights.V1.Conversation)\n- [2.15.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.15.0/Google.Cloud.ContactCenterInsights.V1.Conversation)\n- [2.14.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.14.0/Google.Cloud.ContactCenterInsights.V1.Conversation)\n- [2.13.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.13.0/Google.Cloud.ContactCenterInsights.V1.Conversation)\n- [2.12.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.12.0/Google.Cloud.ContactCenterInsights.V1.Conversation)\n- [2.11.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.11.0/Google.Cloud.ContactCenterInsights.V1.Conversation)\n- [2.10.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.10.0/Google.Cloud.ContactCenterInsights.V1.Conversation)\n- [2.9.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.9.0/Google.Cloud.ContactCenterInsights.V1.Conversation)\n- [2.8.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.8.0/Google.Cloud.ContactCenterInsights.V1.Conversation)\n- [2.7.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.7.0/Google.Cloud.ContactCenterInsights.V1.Conversation)\n- [2.6.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.6.0/Google.Cloud.ContactCenterInsights.V1.Conversation)\n- [2.5.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.5.0/Google.Cloud.ContactCenterInsights.V1.Conversation)\n- [2.4.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.4.0/Google.Cloud.ContactCenterInsights.V1.Conversation)\n- [2.3.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.3.0/Google.Cloud.ContactCenterInsights.V1.Conversation)\n- [2.2.1](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.2.1/Google.Cloud.ContactCenterInsights.V1.Conversation)\n- [2.1.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.1.0/Google.Cloud.ContactCenterInsights.V1.Conversation)\n- [2.0.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.0.0/Google.Cloud.ContactCenterInsights.V1.Conversation)\n- [1.3.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/1.3.0/Google.Cloud.ContactCenterInsights.V1.Conversation)\n- [1.2.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/1.2.0/Google.Cloud.ContactCenterInsights.V1.Conversation)\n- [1.1.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/1.1.0/Google.Cloud.ContactCenterInsights.V1.Conversation)\n- [1.0.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/1.0.0/Google.Cloud.ContactCenterInsights.V1.Conversation) \n\n public sealed class Conversation : IMessage\u003cConversation\u003e, IEquatable\u003cConversation\u003e, IDeepCloneable\u003cConversation\u003e, IBufferMessage, IMessage\n\nReference documentation and code samples for the Contact Center AI Insights v1 API class Conversation.\n\nThe conversation resource. \n\nInheritance\n-----------\n\n[object](https://learn.microsoft.com/dotnet/api/system.object) \\\u003e Conversation \n\nImplements\n----------\n\n[IMessage](https://cloud.google.com/dotnet/docs/reference/Google.Protobuf/latest/Google.Protobuf.IMessage-1.html)[Conversation](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.Conversation), [IEquatable](https://learn.microsoft.com/dotnet/api/system.iequatable-1)[Conversation](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.Conversation), [IDeepCloneable](https://cloud.google.com/dotnet/docs/reference/Google.Protobuf/latest/Google.Protobuf.IDeepCloneable-1.html)[Conversation](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.Conversation), [IBufferMessage](https://cloud.google.com/dotnet/docs/reference/Google.Protobuf/latest/Google.Protobuf.IBufferMessage.html), [IMessage](https://cloud.google.com/dotnet/docs/reference/Google.Protobuf/latest/Google.Protobuf.IMessage.html) \n\nInherited Members\n-----------------\n\n[object.GetHashCode()](https://learn.microsoft.com/dotnet/api/system.object.gethashcode) \n[object.GetType()](https://learn.microsoft.com/dotnet/api/system.object.gettype) \n[object.ToString()](https://learn.microsoft.com/dotnet/api/system.object.tostring)\n\nNamespace\n---------\n\n[Google.Cloud.ContactCenterInsights.V1](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1)\n\nAssembly\n--------\n\nGoogle.Cloud.ContactCenterInsights.V1.dll\n\nConstructors\n------------\n\n### Conversation()\n\n public Conversation()\n\n### Conversation(Conversation)\n\n public Conversation(Conversation other)\n\nProperties\n----------\n\n### AgentId\n\n public string AgentId { get; set; }\n\nAn opaque, user-specified string representing the human agent who handled\nthe conversation.\n\n### CallMetadata\n\n public Conversation.Types.CallMetadata CallMetadata { get; set; }\n\nCall-specific metadata.\n\n### ConversationName\n\n public ConversationName ConversationName { get; set; }\n\n[ConversationName](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.ConversationName)-typed view over the [Name](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.Conversation#Google_Cloud_ContactCenterInsights_V1_Conversation_Name) resource name property.\n\n### CreateTime\n\n public Timestamp CreateTime { get; set; }\n\nOutput only. The time at which the conversation was created.\n\n### DataSource\n\n public ConversationDataSource DataSource { get; set; }\n\nThe source of the audio and transcription for the conversation.\n\n### DialogflowIntents\n\n public MapField\u003cstring, DialogflowIntent\u003e DialogflowIntents { get; }\n\nOutput only. All the matched Dialogflow intents in the call. The key\ncorresponds to a Dialogflow intent, format:\nprojects/{project}/agent/{agent}/intents/{intent}\n\n### Duration\n\n public Duration Duration { get; set; }\n\nOutput only. The duration of the conversation.\n\n### ExpirationCase\n\n public Conversation.ExpirationOneofCase ExpirationCase { get; }\n\n### ExpireTime\n\n public Timestamp ExpireTime { get; set; }\n\nThe time at which this conversation should expire. After this time, the\nconversation data and any associated analyses will be deleted.\n\n### Labels\n\n public MapField\u003cstring, string\u003e Labels { get; }\n\nA map for the user to specify any custom fields. A maximum of 100 labels\nper conversation is allowed, with a maximum of 256 characters per entry.\n\n### LanguageCode\n\n public string LanguageCode { get; set; }\n\nA user-specified language code for the conversation.\n\n### LatestAnalysis\n\n public Analysis LatestAnalysis { get; set; }\n\nOutput only. The conversation's latest analysis, if one exists.\n\n### LatestSummary\n\n public ConversationSummarizationSuggestionData LatestSummary { get; set; }\n\nOutput only. Latest summary of the conversation.\n\n### Medium\n\n public Conversation.Types.Medium Medium { get; set; }\n\nImmutable. The conversation medium, if unspecified will default to\nPHONE_CALL.\n\n### MetadataCase\n\n public Conversation.MetadataOneofCase MetadataCase { get; }\n\n### MetadataJson\n\n public string MetadataJson { get; set; }\n\nInput only. JSON metadata encoded as a string.\nThis field is primarily used by Insights integrations with various telphony\nsystems and must be in one of Insight's supported formats.\n\n### Name\n\n public string Name { get; set; }\n\nImmutable. The resource name of the conversation.\nFormat:\nprojects/{project}/locations/{location}/conversations/{conversation}\n\n### ObfuscatedUserId\n\n public string ObfuscatedUserId { get; set; }\n\nObfuscated user ID which the customer sent to us.\n\n### QualityMetadata\n\n public Conversation.Types.QualityMetadata QualityMetadata { get; set; }\n\nConversation metadata related to quality management.\n\n### RuntimeAnnotations\n\n public RepeatedField\u003cRuntimeAnnotation\u003e RuntimeAnnotations { get; }\n\nOutput only. The annotations that were generated during the customer and\nagent interaction.\n\n### StartTime\n\n public Timestamp StartTime { get; set; }\n\nThe time at which the conversation started.\n\n### Transcript\n\n public Conversation.Types.Transcript Transcript { get; set; }\n\nOutput only. The conversation transcript.\n\n### Ttl\n\n public Duration Ttl { get; set; }\n\nInput only. The TTL for this resource. If specified, then this TTL will\nbe used to calculate the expire time.\n\n### TurnCount\n\n public int TurnCount { get; set; }\n\nOutput only. The number of turns in the conversation.\n\n### UpdateTime\n\n public Timestamp UpdateTime { get; set; }\n\nOutput only. The most recent time at which the conversation was updated."]]
