public sealed class Conversation.Types.QualityMetadata : IMessage<Conversation.Types.QualityMetadata>, IEquatable<Conversation.Types.QualityMetadata>, IDeepCloneable<Conversation.Types.QualityMetadata>, IBufferMessage, IMessage
Reference documentation and code samples for the Contact Center AI Insights v1 API class Conversation.Types.QualityMetadata.
Conversation metadata related to quality management.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eThis webpage provides documentation for the \u003ccode\u003eConversation.Types.QualityMetadata\u003c/code\u003e class within the Google Cloud Contact Center Insights v1 API, with version 2.19.0 being the latest.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eQualityMetadata\u003c/code\u003e class, used for quality management, implements multiple interfaces, including \u003ccode\u003eIMessage\u003c/code\u003e, \u003ccode\u003eIEquatable\u003c/code\u003e, \u003ccode\u003eIDeepCloneable\u003c/code\u003e, and \u003ccode\u003eIBufferMessage\u003c/code\u003e, enhancing its functionality and usability.\u003c/p\u003e\n"],["\u003cp\u003eThe documentation lists numerous available versions of \u003ccode\u003eConversation.Types.QualityMetadata\u003c/code\u003e, from 1.0.0 to the most recent, 2.19.0, and all other versions in-between, allowing users to access the specifications of each one.\u003c/p\u003e\n"],["\u003cp\u003eKey properties of \u003ccode\u003eQualityMetadata\u003c/code\u003e include \u003ccode\u003eAgentInfo\u003c/code\u003e (agent details), \u003ccode\u003eCustomerSatisfactionRating\u003c/code\u003e (satisfaction level), \u003ccode\u003eMenuPath\u003c/code\u003e (customer menu route), and \u003ccode\u003eWaitDuration\u003c/code\u003e (customer wait time).\u003c/p\u003e\n"],["\u003cp\u003eThe available constructors are public \u003ccode\u003eQualityMetadata()\u003c/code\u003e and \u003ccode\u003eQualityMetadata(Conversation.Types.QualityMetadata other)\u003c/code\u003e, allowing it to be created without any parameters, or as a deep copy from another object.\u003c/p\u003e\n"]]],[],null,["# Contact Center AI Insights v1 API - Class Conversation.Types.QualityMetadata (2.19.0)\n\nVersion latestkeyboard_arrow_down\n\n- [2.19.0 (latest)](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.Conversation.Types.QualityMetadata)\n- [2.18.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.18.0/Google.Cloud.ContactCenterInsights.V1.Conversation.Types.QualityMetadata)\n- [2.17.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.17.0/Google.Cloud.ContactCenterInsights.V1.Conversation.Types.QualityMetadata)\n- [2.16.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.16.0/Google.Cloud.ContactCenterInsights.V1.Conversation.Types.QualityMetadata)\n- [2.15.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.15.0/Google.Cloud.ContactCenterInsights.V1.Conversation.Types.QualityMetadata)\n- [2.14.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.14.0/Google.Cloud.ContactCenterInsights.V1.Conversation.Types.QualityMetadata)\n- [2.13.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.13.0/Google.Cloud.ContactCenterInsights.V1.Conversation.Types.QualityMetadata)\n- [2.12.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.12.0/Google.Cloud.ContactCenterInsights.V1.Conversation.Types.QualityMetadata)\n- [2.11.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.11.0/Google.Cloud.ContactCenterInsights.V1.Conversation.Types.QualityMetadata)\n- [2.10.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.10.0/Google.Cloud.ContactCenterInsights.V1.Conversation.Types.QualityMetadata)\n- [2.9.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.9.0/Google.Cloud.ContactCenterInsights.V1.Conversation.Types.QualityMetadata)\n- [2.8.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.8.0/Google.Cloud.ContactCenterInsights.V1.Conversation.Types.QualityMetadata)\n- [2.7.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.7.0/Google.Cloud.ContactCenterInsights.V1.Conversation.Types.QualityMetadata)\n- [2.6.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.6.0/Google.Cloud.ContactCenterInsights.V1.Conversation.Types.QualityMetadata)\n- [2.5.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.5.0/Google.Cloud.ContactCenterInsights.V1.Conversation.Types.QualityMetadata)\n- [2.4.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.4.0/Google.Cloud.ContactCenterInsights.V1.Conversation.Types.QualityMetadata)\n- [2.3.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.3.0/Google.Cloud.ContactCenterInsights.V1.Conversation.Types.QualityMetadata)\n- [2.2.1](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.2.1/Google.Cloud.ContactCenterInsights.V1.Conversation.Types.QualityMetadata)\n- [2.1.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.1.0/Google.Cloud.ContactCenterInsights.V1.Conversation.Types.QualityMetadata)\n- [2.0.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/2.0.0/Google.Cloud.ContactCenterInsights.V1.Conversation.Types.QualityMetadata)\n- [1.3.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/1.3.0/Google.Cloud.ContactCenterInsights.V1.Conversation.Types.QualityMetadata)\n- [1.2.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/1.2.0/Google.Cloud.ContactCenterInsights.V1.Conversation.Types.QualityMetadata)\n- [1.1.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/1.1.0/Google.Cloud.ContactCenterInsights.V1.Conversation.Types.QualityMetadata)\n- [1.0.0](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/1.0.0/Google.Cloud.ContactCenterInsights.V1.Conversation.Types.QualityMetadata) \n\n public sealed class Conversation.Types.QualityMetadata : IMessage\u003cConversation.Types.QualityMetadata\u003e, IEquatable\u003cConversation.Types.QualityMetadata\u003e, IDeepCloneable\u003cConversation.Types.QualityMetadata\u003e, IBufferMessage, IMessage\n\nReference documentation and code samples for the Contact Center AI Insights v1 API class Conversation.Types.QualityMetadata.\n\nConversation metadata related to quality management. \n\nInheritance\n-----------\n\n[object](https://learn.microsoft.com/dotnet/api/system.object) \\\u003e Conversation.Types.QualityMetadata \n\nImplements\n----------\n\n[IMessage](https://cloud.google.com/dotnet/docs/reference/Google.Protobuf/latest/Google.Protobuf.IMessage-1.html)[Conversation](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.Conversation)[Types](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.Conversation.Types)[QualityMetadata](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.Conversation.Types.QualityMetadata), [IEquatable](https://learn.microsoft.com/dotnet/api/system.iequatable-1)[Conversation](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.Conversation)[Types](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.Conversation.Types)[QualityMetadata](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.Conversation.Types.QualityMetadata), [IDeepCloneable](https://cloud.google.com/dotnet/docs/reference/Google.Protobuf/latest/Google.Protobuf.IDeepCloneable-1.html)[Conversation](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.Conversation)[Types](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.Conversation.Types)[QualityMetadata](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1.Conversation.Types.QualityMetadata), [IBufferMessage](https://cloud.google.com/dotnet/docs/reference/Google.Protobuf/latest/Google.Protobuf.IBufferMessage.html), [IMessage](https://cloud.google.com/dotnet/docs/reference/Google.Protobuf/latest/Google.Protobuf.IMessage.html) \n\nInherited Members\n-----------------\n\n[object.GetHashCode()](https://learn.microsoft.com/dotnet/api/system.object.gethashcode) \n[object.GetType()](https://learn.microsoft.com/dotnet/api/system.object.gettype) \n[object.ToString()](https://learn.microsoft.com/dotnet/api/system.object.tostring)\n\nNamespace\n---------\n\n[Google.Cloud.ContactCenterInsights.V1](/dotnet/docs/reference/Google.Cloud.ContactCenterInsights.V1/latest/Google.Cloud.ContactCenterInsights.V1)\n\nAssembly\n--------\n\nGoogle.Cloud.ContactCenterInsights.V1.dll\n\nConstructors\n------------\n\n### QualityMetadata()\n\n public QualityMetadata()\n\n### QualityMetadata(QualityMetadata)\n\n public QualityMetadata(Conversation.Types.QualityMetadata other)\n\nProperties\n----------\n\n### AgentInfo\n\n public RepeatedField\u003cConversation.Types.QualityMetadata.Types.AgentInfo\u003e AgentInfo { get; }\n\nInformation about agents involved in the call.\n\n### CustomerSatisfactionRating\n\n public int CustomerSatisfactionRating { get; set; }\n\nAn arbitrary integer value indicating the customer's satisfaction rating.\n\n### MenuPath\n\n public string MenuPath { get; set; }\n\nAn arbitrary string value specifying the menu path the customer took.\n\n### WaitDuration\n\n public Duration WaitDuration { get; set; }\n\nThe amount of time the customer waited to connect with an agent."]]
