For most entity types, the metadata is a Wikipedia URL (wikipedia_url)
and Knowledge Graph MID (mid), if they are available. For the metadata
associated with other entity types, see the Type table below.
The salience score associated with the entity in the [0, 1.0] range.
The salience score for an entity provides information about the
importance or centrality of that entity to the entire document text.
Scores closer to 0 are less salient, while scores closer to 1.0 are highly
salient.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eThis webpage provides reference documentation for the \u003ccode\u003eEntity\u003c/code\u003e class within the Google Cloud Contact Center AI Insights v1 API, specifically focusing on version 2.5.0.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eEntity\u003c/code\u003e class represents a recognized phrase in a conversation, such as a person, organization, or location, and is part of the \u003ccode\u003eGoogle.Cloud.ContactCenterInsights.V1\u003c/code\u003e namespace.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eEntity\u003c/code\u003e class includes properties like \u003ccode\u003eDisplayName\u003c/code\u003e, \u003ccode\u003eMetadata\u003c/code\u003e, \u003ccode\u003eSalience\u003c/code\u003e, \u003ccode\u003eSentiment\u003c/code\u003e, and \u003ccode\u003eType\u003c/code\u003e to describe various aspects of the identified entity within the conversation data.\u003c/p\u003e\n"],["\u003cp\u003eThe webpage lists all available versions of this \u003ccode\u003eEntity\u003c/code\u003e class, ranging from the latest version 2.19.0 down to 1.0.0, allowing developers to access specific historical documentation.\u003c/p\u003e\n"]]],[],null,[]]
